Catering Operations Coordinator

Dnata Catering And Retail; New South Wales; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Free meals at work

Free parking

Employee Assistance Program (EAP) 24/7

Discounts at retailers

Novated leasing

Wellbeing resources

Global brand career development

Job summary

dnata catering & retail in Australia is seeking a proactive Catering Operations Coordinator to support our airline catering operations. You will be the key link between airline customers and dnata teams, managing orders, passenger updates, flight changes and communications.

This 24/7 role requires strong communication, data accuracy, and a customer-focused mindset. You will work with Billing and Accounts, participate in daily meetings, and help drive KPI achievement while upholding WHS and food

Qualifications

• Experience in customer service, airline operations, catering, logistics or a similar environment.
• Strong communication, organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and accuracy.

Responsibilities

• Coordinate customer orders, passenger updates and special meal requirements.
• Manage and communicate flight, aircraft and operational changes.
• Act as the key liaison between airline customers and dnata operational teams.
• Maintain accurate data across customer and internal systems.
• Support KPI achievement and continuous improvement initiatives.
• Work closely with Billing and Accounts teams to ensure data accuracy.
• Participate in daily operational meetings with internal and external stakeholders.
• Adhere to WHS, Food Safety and company standards while delivering excellent customer service.

Skills

Customer service

Airline operations

Catering/logistics

Communication

Multitasking

Tools

ERP systems

Job description

Job Description

Start your journey with dnata catering & retail, where the sky is the limit!

About Us Part of the Emirates Group, dnata catering & retail is Australia's leading inflight catering and retail partner. We support many of the world's mostrecognisedairlines, deliveringawardwinningmeals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

We are seeking a proactive and customer-focused Catering Operations Coordinator

to support our airline catering operations. In this fast-paced role, you will act as the key link between airline customers and dnata operational teams, managing customer orders, passenger updates, flight changes and operational communications. Working within a 24/7 environment, you will ensure accurate data management, timely communication and exceptional customer service to support the successful delivery of daily catering operations.

Key Responsibilities

• Coordinate customer orders, passenger updates and special meal requirements.
• Manage and communicate flight, aircraft and operational changes.
• Act as the key liaison between airline customers and dnata operational teams.
• Maintain accurate data across customer and internal systems.
• Support KPI achievement and continuous improvement initiatives.
• Work closely with Billing and Accounts teams to ensure data accuracy.
• Participate in daily operational meetings with internal and external stakeholders.
• Adhere to WHS, Food Safety and company standards while delivering excellent customer service.

About You

• Experience in customer service, airline operations, catering, logistics or a similar environment.
• Strong communication, organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Experience using ERP or operational systems is highly regarded.
• Comfortable working with a diverse range of stakeholders.
• Available to work across a 24/7 roster.
• 5 weeks annual leave and competitive salary
• Free meals while at work & Free parking
• Employee Assistance Program (EAP) available 24/7
• Be part of a global brand, with strong career development opportunities.
• Discounts at hundreds of retailers, novated leasing and wellbeing resources.

At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

TheRecruitmentprocess includes interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

For more information on careers at dnata catering & retail please visit www.dnatacateringcareers.com.au