Category Customer Manager

The Kraft Heinz Company; Freshwater; Hybrid; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Hybrid Working

Pay for Performance

Parental Leave

Leave Options

Great Place to Work certification

In House Training Programs

Corporate Discount Programs

Zusammenfassung

The Kraft Heinz Company in Melbourne, Australia is seeking a Category Customer Manager to lead retailer-focused plans, forecasts, and promotional strategies within the Category Sales team. You will partner with Finance, Revenue Management, and Field teams to translate strategy into executable plans and drive in-store performance.

You will collaborate on customer targets for launches, deliver distribution plans, and develop compelling stories to secure retailer buy-in, while balancing margin and

Qualifikationen

• 5+ years of experience in FMCG Sales/Key Account Management or retailer-side buying.
• 2+ years working with major Australian retailers (Coles, Woolworths, Metcash).
• Bachelors’ degree in business or sales is desirable.

Aufgaben

• Develop retailer-oriented plans and monitor risks with cross-functional teams.
• Manage mid- and long-term forecasts and address execution needs.
• Collaborate on promotional plan guardrails and course-correct.
• Engage Field team to develop customer-level action plans and analyze activations.
• Lead stories and sell-in for customer workshops with Sales and Category teams.
• Set customer targets for new product launches and build sell-in stories.
• Identify risks and communicate category plans across teams.
• Conduct bottom-up customer planning focusing on segmentation and range gaps.
• Deliver distribution drive plans and track in-store recommendations.

Kenntnisse

Interpersonal skills

Problem-solving

Analytical thinking

Commercial awareness

Negotiation ability

Storytelling to sell plans

Ausbildung

Bachelor's Degree - business or sales related discipline

Tools

Excel

PowerPoint

Tableau

Demantra

JDA

Nielsen/IRI data tools

Temple/UNIFY

Quantium

Jobbeschreibung

Job Description

Category Customer Manager

• Opportunity to grow your Marketing management career!

• Flexible work arrangement - 3 days in office, 2 days remote

• Location: Melbourne, Australia

Grow Your Marketing Career with Kraft Heinz!

Are you looking to grow your career in Marketing? Do you want to join a dynamic team with a proven track record of internal growth and career advancement opportunities? We have an exciting permanent opportunity for a Category Customer Manager to join our Category Sales team based out of Melbourne, Australia.

TheCompany

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

Key position responsibilities include, but not limited to:

• Own the risks and opportunities process by developing and monitoring retailer-oriented plans through cross-functional initiatives, collaborating with Finance to close gaps against the plan, reported in Monthly Performance Reporting.

• Manage mid- and long-term forecasts, understanding sales execution performance drivers, and work across functions to address execution needs.

• Collaborate with Revenue Management to implement promotional plan guardrails and course-correct any execution misalignments.

• Engage with the Field team to develop action plans at the customer level, track recommendations, and analyze post-event assessments of in-store activations.

• Act as the voice of the retailer within the commercial strategy team, ensuring that promotional planning and ranging strategies from Category Revenue and Category Development are feasible for execution.

• Lead the development of stories and sell-in for customer-facing workshops and range reviews in partnership with Sales, Category Revenue, and Category Development.

• Consult on customer target setting for new product launches, including distribution and margin assumptions, and develop sell-in stories to secure retailer buy-in.

• Identify risks and develop retailer-oriented plans, ensuring effective communication of category strategies and assumptions with sales, marketing, and demand planning teams.

• Conduct bottom-up customer planning with sales, focusing on segmentation, shelf relay opportunities, ranging gaps, and promotional activation.

• Validate forecast assumptions and define customer targets for new product launches, serving as the primary point of contact for Account Managers to communicate category plans.

• Deliver annual distribution drive plans and track implemented recommendations to ensure target delivery while analyzing in-store activations.

• Develop and leverage tools, processes, insights, and systems capabilities related to range, shelf layout, and distribution performance.

What you'll bring:

• 5+years of working experience in FCMG Sales/Key Account Management or on retailer-side Buyer or similar

• 2+ years working with or for major Australian retailers (i.e. Coles, Woolworths, Metcash)

• Bachelor's Degree - business or sales related discipline is desirable

• Advanced Microsoft PowerPoint & Excel

• Promotion and/or range modelling

• Systems knowledge a plus: Nielsen/IRI Scan/Panel (e.g. Temple, UNIFY), Demantra, JDA, Tableau,Quantium

• Passionate and driven about delivering results

• Strong interpersonal skills to influence and sell recommendations internally, ability to negotiate both internally and externally to achieve the objectives of Commercial Strategy

• Problem-solving mentality with ability to navigate a high pace environment and deliver through others

• Strong analytical horsepower with ability to translate insights into action through storytelling to sell plans to customers

• Strong commercial & retailer acumen ideally through direct experience at a retailer or in a retailer-facing role

Benefits of working with us

• Hybrid Working - Flexibility around when and where you work

• Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package

• Parental Leave - paid time off for both primary AND secondary caregivers

• Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter

• Great Place to Work certification in Australia and New Zealand

• In House Training Programs

• Corporate Discount Programs

Location(s)

Freshwater

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes**.**