Casual Tech & Service Retail Advisor | Flexible Rosters

Optus Enterprise; Ipswich City; Hybrid; AUD 41,000 - 55,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive partner discounts

Counselling and wellbeing support (24/

Flexible rosters

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant for our Ipswich team. You’ll be the face of Optus, delivering standout customer experiences and sharing knowledge about our tech products in a simple, helpful way.

Bring your personality to uncover needs and tailor solutions that brighten customers’ days. You’ll thrive in a welcoming, team-focused environment, staying composed under pressure and supporting colleagues to ensure every customer leaves satisfied.

Qualifications

• Excellent customer service and genuine care.
• Able to explain tech products in simple terms.
• Strong problem‑solving and empathy when handling enquiries.
• Remain calm and professional under pressure in busy periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Customer service

Tech explainer

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a vibrant Casual Retail Service Consultant for our Ipswich team. You’ll be the face of Optus, delivering standout customer experiences and sharing knowledge about our tech products in a simple, helpful way.

Bring your personality to uncover needs and tailor solutions that brighten customers’ days. You’ll thrive in a welcoming, team-focused environment, staying composed under pressure and supporting colleagues to ensure every customer leaves satisfied.