Casual Retail Tech & Service Consultant

Singtel Group; Australia; On-site; AUD 45,000 - 56,000; Part time

Benefits offered by this job

25% off Optus products

Culture Connect network

Elevate Women

Yarn First Nations

Disability Network

Express Yourself (LGBTQIA+)

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join the Lismore team. You will be the face of Optus, delivering standout customer experiences and guiding customers through a range of tech products.

Your energy and empathy will help uncover needs and provide personalised solutions in a welcoming store. You’ll thrive in a collaborative environment, supporting teammates and ensuring customers feel valued with every interaction.

Qualifications

• Service mindset with genuine customer care.
• Ability to translate product knowledge into simple solutions.
• Empathy-driven problem solving for customer needs.
• Calm, respectful handling of difficult inquiries.
• Collaborative attitude to build a welcoming store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service superpower

Tech explorer

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join the Lismore team. You will be the face of Optus, delivering standout customer experiences and guiding customers through a range of tech products.

Your energy and empathy will help uncover needs and provide personalised solutions in a welcoming store. You’ll thrive in a collaborative environment, supporting teammates and ensuring customers feel valued with every interaction.