Casual Tech & Customer Experience Consultant

Optus; Western Australia; Presencial; AUD 41.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25% off Optus products

Exclusive discounts with retail & Opt/

Free counselling and support services

Flexible rosters

Descripción de la vacante

Optus is seeking a vibrant and motivated Casual Retail Service Consultant to join our Belmont team. If you love helping people and bringing positive energy to every interaction, we’d love to have you on board.

You’ll deliver standout customer experiences, explore our range of tech products, and help customers find personalised solutions. Optus values diversity, flexible rosters, and wellbeing, with benefits like staff discounts and 24/7 support.

Formación

• Experience delivering excellent customer service in a fast-paced retail environment.
• Ability to explain tech products and services clearly and simply to customers.
• Calm, respectful communication even when handling difficult situations.

Responsabilidades

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Explain our range of tech products and services in simple terms to help customers.
• Identify customer needs and propose personalised solutions that meet their day-to-day requirements.
• Collaborate with the store team to maintain a welcoming, customer-first environment.

Conocimientos

Customer service

Tech product knowledge

Empathy

De escalation

Team collaboration

Descripción del empleo

Optus is seeking a vibrant and motivated Casual Retail Service Consultant to join our Belmont team. If you love helping people and bringing positive energy to every interaction, we’d love to have you on board.

You’ll deliver standout customer experiences, explore our range of tech products, and help customers find personalised solutions. Optus values diversity, flexible rosters, and wellbeing, with benefits like staff discounts and 24/7 support.