Casual Shift Leader

Guzman y Gomez; Gold Coast City; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Fair pay aligned with industry award

Flexible rosters

Uniforms and exclusive merch

Meal discounts

Comprehensive training and support

Career progression to AR manager

Referral program

Team building activities

Cultural celebrations

Employee assistance program (Sonder)

Hola Central / Franchisee opportunity

Job summary

Guzman y Gomez in Australia is seeking a Shift Leader to guide a fast-paced team, coach staff, and deliver standout guest experiences while upholding food safety and quality standards.

You will foster a positive work environment, support rosters, and drive operational excellence with opportunities for career progression to restaurant management. Training and employee benefits are provided.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of delivering outstanding customer service.
• Food Safety Supervisor certificate (completed or willing to complete).
• RSA course completed or willing to undertake.

Responsibilities

• Lead, coach and motivate the team to enhance guest experience.
• Uphold food safety and quality standards across operations.
• Set the tone for operational excellence and a positive work environment.

Skills

Leadership

Customer service

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol (RSA) course

Job description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

So much! Check out some of the benefits below:

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.