Casual Retail Tech & Service Consultant

Optus; Sydney; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Optus discounts

Exclusive partner discounts

Counselling services

Flexible rosters

Diversity networks

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Springwood team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through our tech range with warmth and clarity.

In this role, you’ll help customers find personalised solutions, work as part of a supportive team, and contribute to a welcoming store environment. Flexible rosters and great staff discounts support a positive work‑life balance.

Qualifications

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Springwood team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through our tech range with warmth and clarity.

In this role, you’ll help customers find personalised solutions, work as part of a supportive team, and contribute to a welcoming store environment. Flexible rosters and great staff discounts support a positive work‑life balance.