Casual Reservations Specialist – Nature Getaways

Work Initiatives; Maitland; Presencial; AUD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

Reflections Holidays is looking for casual Reservations Agents to join our Base Camp team in Wickham. You will handle bookings by phone, email and web, and help guests find the best nature-driven escapes with a focus on high-quality service.

You will promote our Loyalty Program and promotions, maintain attention to detail, and support on-park duties while working a seven-day roster and shifts from 7am to 7pm. Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Formación

• Experience in administration or front office reception.
• Experience using a booking/reservations system.
• Experience working in a call center environment.

Responsabilidades

• Provide exceptional customer service via telephone and online for bookings, enquiries and complaints.
• Process guest reservations & cancellations and share information on park facilities.
• Prepare correspondence and maintain records in line with procedures.
• Assist with Emergency Management procedures.
• Support on-park duties including travelling to sites as required.
• Communicate effectively with guests and park staff at all levels.
• Perform other duties as directed by management.

Conocimientos

Administration or front office

Booking / reservations system

Call center experience

Descripción del empleo

Reflections Holidays is looking for casual Reservations Agents to join our Base Camp team in Wickham. You will handle bookings by phone, email and web, and help guests find the best nature-driven escapes with a focus on high-quality service.

You will promote our Loyalty Program and promotions, maintain attention to detail, and support on-park duties while working a seven-day roster and shifts from 7am to 7pm. Aboriginal and/or Torres Strait Islander people are encouraged to apply.