Casual or Part-Time Medical Receptionist / Administration Officer

Weston Creek Physiotherapy; Canberra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Weston Creek Physiotherapy in Canberra is seeking a Casual or Part-Time Medical Receptionist / Administration Officer to welcome patients and support daily clinic operations.

You will manage bookings, payments and records, respond to inquiries, and coordinate care with the physiotherapy team, while ensuring privacy and high service standards. The role offers varied days, a friendly team, and clinical support experiences.

Qualifications

• Proven administration experience in physiotherapy, medical or allied health settings (essential).
• Experience with allied health practice management system and Microsoft Office.
• Excellent customer service and communication skills.
• Able to work effectively both as part of a team and independently.
• Australian citizenship or permanent residency (essential).

Responsibilities

• Be the first point of contact for patients, referrers and visitors.
• Manage a busy phone line professionally, respond to enquiries and coordinate appointments.
• Manage bookings, payments and patient records.
• Provide day-to-day administrative support to our physiotherapy team.
• Process EPC/CDM, DVA, WorkCover, NDIS and private billing.
• Assist with invoicing, debtor follow-up and general accounts administration.
• Maintain accurate documentation and uphold patient privacy and confidentiality.
• Keep the front desk running like clockwork, even when the clinic gets busy.

Skills

Administration

Customer service

Communication skills

Tools

Microsoft Office

Practice management system

Job description

Casual or Part-Time Medical Receptionist / Administration Officer

Be the welcoming face of a thriving physiotherapy clinic, where your administrative skills make a real difference every day. Weston Creek Physiotherapy (WCP) is looking for a Casual or Part-Time Medical Receptionist / Administration Officer to help our clinic run smoothly and ensure every patient feels welcome from the moment they contact us.

Key responsibilities

Be the first point of contact for patients, referrers and visitors

Manage a busy phone line professionally, respond to enquiries and coordinate appointments

Manage bookings, payments and patient records

Provide day-to-day administrative support to our physiotherapy team

Process EPC/CDM, DVA, WorkCover, NDIS and private billing

Assist with invoicing, debtor follow-up and general accounts administration

Maintain accurate documentation and uphold patient privacy and confidentiality

Keep the front desk running like clockwork, even when the clinic gets busy

What we're looking for

Proven administration experience in physiotherapy, medical or allied health settings (essential)

Experience with allied health practice management system and Microsoft office

Excellent customer service and communication skills

Able to work effectively both as part of a team and independently

Australian citizenship or permanent residency (essential)

Why you'll love working with us

Supportive team: Work alongside an experienced administration team who will provide practical guidance, share their knowledge and support you as you settle into the role

Training and development: Build your confidence through structured onboarding, practical learning and opportunities to strengthen your clinic administration skills

Fun and connection: Regular team activities, team lunches, and our much-loved clinic dog, Bruce

Health perks: At-cost physiotherapy treatments

Variety: Enjoy a varied role where no two days are the same

Meaningful work: Play an important role in creating a positive patient experience while contributing to a team that genuinely cares about patient outcomes

About us

Weston Creek Physiotherapy is a busy, patient-focused clinic in Canberra. Our friendly administration and clinical teams work together to provide high-quality care and a welcoming experience for every patient.