Casual Night Shift Support Worker

The Salvation Army; Adelaide; On-site; AUD 41,000 - 52,000; Full time

Benefits offered by this job

Salary packaging benefits up to $15,9k

Entertainment benefits up to $2,650

Employee Assistance Program

Discounted health & fitness

Ongoing learning & development

Inclusive team culture

Job summary

The Salvation Army is seeking a compassionate Casual Night Shift Support Worker in Adelaide to support residents in a 24/7 overnight service. You will conduct wellbeing checks, provide practical and emotional support, and help residents move towards independent living while maintaining a safe, respectful environment.

A Certificate IV in Community Services or related field is required, with experience in homelessness or crisis support preferred.

Qualifications

• Certificate IV in Community Services, Alcohol and Other Drugs, Mental Health, or a related qualification.
• Experience in homelessness, crisis support, residential care or similar settings is desirable.
• Understanding of trauma-informed practice and its impact on clients.
• Strong communication and relationship-building skills required.
• Ability to work independently and confidently on overnight shifts.

Responsibilities

• Build professional relationships with residents.
• Provide practical and emotional support to people experiencing homelessness.
• Help residents develop independent living skills and pursue goals.
• Conduct wellbeing checks and respond to client needs.
• Assist with crisis intervention and de-escalation when required.
• Maintain accurate case notes and client documentation.

Skills

Trauma-informed practice

Overnight shifts

Independent work

Strong communication

Education

Certificate IV in Community Services / AOD / Mental Health

Job description

Number of Positions Available:3ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Casual Night Shift Support WorkerAdelaide, SASCHADS Level 3Why this role mattersWhen most people are asleep, some of the most important support work is just beginning.For people experiencing homelessness, the overnight hours can be isolating, uncertain and challenging. Having a safe place to stay and someone they can rely on can make all the difference. As a Casual Night Shift Support Worker with The Salvation Army, you will help provide safety, stability and hope when it is needed most.Working within our Hospital Discharge Program in Adelaide, you will support people who are rebuilding their lives and working towards a more positive future. Through genuine connection, practical assistance and compassionate support, you will play an important role in helping residents feel safe, valued and empowered to move forward.About the roleWe are seeking compassionate, reliable and resilient support workers who are available to work active overnight shifts within our 24/7 supported accommodation service. This role is primarily focused on night shift coverage, with active shifts worked between 11:00pm and 7:00am. There will also be opportunities to pick up morning shifts (7:00am to 3:00pm) and afternoon shifts (3:00pm to 11:00pm) during leave coverage.Working overnight, you will be a reassuring presence for residents, responding to client needs, conducting wellbeing checks, providing practical support and helping maintain a safe and welcoming environment. Every shift presents an opportunity to make a meaningful impact in someone's life while working alongside a passionate and supportive team.This casual position within the Hospital Discharge Program, reports directly to the Program Manager. Pay is in accordance with a SCHADS Level 3.How you will make an impactBuild positive and professional relationships with residentsProvide practical and emotional support to people experiencing homelessnessSupport residents to develop independent living skills and work towards their goalsConduct wellbeing checks and respond appropriately to client needsAssist with crisis intervention and de-escalation where requiredMaintain accurate case notes and client documentationSupport the safety, presentation and day-to-day operation of the accommodation siteAssist with transport and other practical support activities as requiredWork collaboratively with colleagues to deliver high-quality, person-centred supportCreate a safe, welcoming and respectful environment for all residentsWhat you will bringCertificate IV in Community Services, Alcohol and Other Drugs, Mental Health, or a related qualificationPrevious experience working within homelessness, community services, crisis support, residential care or a similar environmentUnderstanding of trauma-informed practice and the impacts of traumaKnowledge of the challenges faced by people experiencing homelessnessStrong communication and relationship-building skillsThe ability to work independently and confidently during overnight shiftsSound judgement and the ability to remain calm in challenging situationsStrong organisational, documentation and time management skillsA genuine commitment to person-centred, inclusive and culturally safe practiceCurrent SA Driver's LicenceCurrent SA Working with Children CheckCurrent First Aid CertificateWhat we offerSalary packaging benefits of up to $15,900 tax free per yearEntertainment benefits of up to $2,650 tax free per yearEmployee Assistance Program providing confidential counselling and supportFinancial, retail and lifestyle discountsDiscounted health and fitness memberships through Fitness PassportOngoing learning and professional development opportunitiesA supportive, inclusive and values-driven team cultureMeaningful work that creates real impact within the communityThe opportunity to be part of an organisation committed to supporting people when they need it mostHow to applyIf you are passionate about supporting people experiencing homelessness and available to work active overnight shifts, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration