Family Support Worker

The Salvation Army Australia; City Of Karratha; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Hourly pay

Remote Area Housing Benefit

Parental leave

Purchased Leave

Flexible working

EAP

Training and development

Social impact career

Job summary

The Salvation Army Australia is seeking a compassionate Family Support Worker for the Karratha Women and Children's Centre. You will engage with clients at first contact, provide practical support, and assist with daily operations to ensure the centre runs smoothly.

This casual role involves day, afternoon and night shifts, with duties including reception, intake preparation, activities facilitation and client record maintenance in a supportive environment.

Qualifications

• Experience in a community services setting.
• Qualification in Community Services or related field preferred.
• Strong time management and ability to work autonomously and in a team.
• Proficiency with computer systems and accurate record keeping.
• Demonstrated integrity, resilience and cultural awareness.

Responsibilities

• Provide front-line support including reception duties and phone coverage.
• Prepare units for new intakes and assist with daily operations.
• Facilitate activities and maintain client records accurately.
• Support women, children and young people to access services and case plans.

Skills

Time management

Autonomous work style

Cultural awareness

Relationship building

Computer literacy

Education

Community Services qualification

Tools

Microsoft Office

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Family Support Worker

Casual | Karratha, WA | SCHADS Award - Level 3

Why this role matters

Every day, women, children and young people arrive at the Karratha Women and Children's Centre seeking safety, stability and hope. Your presence helps transform crisis into possibility. You offer warmth at first contact, practical support during vulnerable moments and encouragement as clients work toward safety and wellbeing. You help create an environment where people feel safe, valued and empowered. Small moments of support can make a lasting difference, and your contribution becomes part of someone's journey toward healing and stability.

About The Role

The Salvation Army's Family Violence Stream is seeking a compassionate and motivated Family Support Worker to join the Karratha Women and Children's Centre. KWCC provides crisis accommodation and case management support to women, children and young people experiencing family and domestic violence and other crises.

This position offers a mix of day, afternoon and waking night shifts. You will support clients across different parts of the service. You will help create a safe, welcoming and empowering environment by supporting clients to work toward case plan goals. You will assist with daily operations and ensure the centre runs smoothly. Responsibilities include phone and reception support, preparing units for new intakes, facilitating activities, maintaining accurate client records and providing practical assistance to women, children and young people accessing the service.

This casual role pays in accordance with the SCHADS Level 3 Award.

How You Will Make An Impact

• Providing a warm and responsive first point of contact for clients
• Addressing immediate needs and supporting engagement with case planning
• Assisting clients to access internal and external support services
• Contributing to individual and group activities and ensuring clear communication across shifts
• Identifying risks and escalating concerns to senior staff
• Participating in team meetings, supervision, training and reflective practice
• Supporting daily operations including preparing units, maintaining shared spaces, transporting clients and managing phone calls and visitors
• Helping maintain a safe, organised and welcoming environment aligned with TSA values

What You Will Bring

• Experience in a community services setting
• Qualification in Community Services or a related field (preferred but not essential)
• Strong time management skills and the ability to work both autonomously and within a team
• Confidence using computer systems and maintaining accurate records
• Integrity, resilience and cultural awareness
• Ability to build respectful and supportive relationships with clients
• WA Driver's Licence
• First Aid Certificate or willingness to obtain
• Working With Children Check or willingness to obtain

What We Offer

• $40.49 - $43.42 hourly plus superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
• Remote Area Housing Benefit for employees who live and work in the region up to $31,800 tax free and Entertainment Benefit up to $2,650 tax free
• Generous paid parental leave for primary carers
• Purchased Leave Scheme offering up to eight weeks per year and five days paid leave annually to experience working in other TSA programs
• Flexible working arrangements
• Access to EAP and a range of health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding and purpose driven career that makes a positive and lasting social impact

Applications will closeas soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration