Afterhours Support Worker

The Salvation Army (NT) Prpty Trust atf Social Work; Darwin; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts

Job summary

The Salvation Army in Darwin, NT, is seeking an Afterhours Support Worker for Sunrise Centre. The role is permanent part-time (16 hours/week) on a maximum-term contract to 24 January 2028, with casual opportunities available. You will assist residents outside business hours, uphold safety, and collaborate with the broader team to deliver care.

You will be joining a values-driven organisation offering SCHADS Level 3 pay, benefits, and ongoing development opportunities.

Qualifications

• Experience in a similar support worker role is essential.
• Experience with homelessness, alcohol and other drugs, or complex needs is preferred.
• Knowledge of community services and residential care frameworks is advantageous.

Responsibilities

• Provide after-hours support to residents in a safe, respectful, person-centred manner.
• Build positive relationships with residents to encourage participation and self-determination.
• Monitor site safety, respond to incidents and welfare concerns in line with policies.
• Support residents with medication administration requirements per individual plans.
• Maintain accurate client records and coordination with the case management team.

Skills

Support worker

Homelessness

AOD

Community services

Residential care

Education

Cert III Community Services

Cert IV AOD/Mental Health

Job description

Number of Positions Available: 1

About us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Afterhours Support Worker

Afterhours Support Worker Sunrise Centre | Darwin, NT Permanent Part Time (16 hours per week, Maximum-Term Contract until 24 January 2028) Casual Opportunities Also Available SCHADS Level 3

Why this role matters

For many people experiencing homelessness, the after-hours period can be one of the most vulnerable times of the day. Feeling safe, supported and connected can make a significant difference to a person's wellbeing, stability and journey towards independence. As an Afterhours Support Worker with The Salvation Army, you will help create a safe and welcoming environment where residents feel respected, valued and supported outside of business hours. Working with people experiencing homelessness, alcohol and other drug challenges, mental health concerns and other complex needs, you will play an important role in maintaining safety, wellbeing and continuity of support during some of the most critical periods of their recovery and housing journey. This is an opportunity to be part of a dedicated team that provides more than accommodation. Together, you will help create a place where people can feel secure, build confidence and focus on achieving positive outcomes for their future.

About the role

The Afterhours Support Worker is responsible for supporting the safety, wellbeing and day-to-day needs of residents outside standard business hours. Working within the Sunrise Centre, you will build positive relationships with residents, respond to incidents and emergencies, monitor site security, support resident wellbeing and provide practical assistance to people experiencing homelessness, alcohol and other drug challenges and other complex circumstances. You will work closely with the broader case management team to ensure continuity of care, maintain accurate records and support residents in line with their individual support plans and the National Homelessness Stream Model of Care.

We are currently recruiting for two opportunities: Permanent part-time position working 16 hours per week on a maximum-term contract until 24 January 2028. Casual Afterhours Support Worker position offering flexible shifts across the roster. This position within the Sunrise Centre team, reporting to the After-Hours Coordinator.

Pay is in accordance with a SCHADS Level 3.

What you will do

• Provide after-hours support to residents in a safe, respectful and person-centred manner.
• Build positive and professional relationships with residents that encourage participation and self-determination.
• Monitor site safety and security, including building activity and CCTV monitoring.
• Respond to incidents, emergencies and resident welfare concerns in accordance with policies and procedures.
• Support residents with medication administration requirements in line with individual plans and organisational guidelines.
• Conduct welfare checks and maintain continuity of care through effective communication and handover processes.
• Assist residents to access support services and community resources where required.
• Maintain accurate client records, case notes and administrative documentation.
• Undertake cleaning and minor maintenance tasks to ensure communal areas remain safe and well presented.
• Contribute to a positive team culture and uphold The Salvation Army's values and standards of practice.

What you will bring

• Demonstrated experience in a similar support worker, homelessness, alcohol and other drugs (AOD), community services or residential care role.
• Experience supporting people experiencing homelessness, substance use challenges, mental health concerns, trauma or other complex needs.
• Certificate III in Community Services, or Certificate IV in Alcohol and Other Drugs, Mental Health or a related discipline.
• Strong interpersonal and communication skills.
• Ability to remain calm and exercise sound judgement in challenging situations.
• Experience responding to incidents, risk and safety concerns.
• Strong written communication and record-keeping skills.
• Ability to work independently and as part of a team.
• Current Northern Territory Driver's Licence.
• Current Northern Territory Working with Children Clearance (Ochre Card), or ability to obtain prior to commencement.
• Availability to work morning, afternoon and sleepover shifts as required.

What we offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefits ($2,650 tax free).
• Employee Assistance Program providing confidential counselling and support for you and your family.
• Financial, retail and lifestyle discounts.
• Discounted health and fitness memberships through Fitness Passport.
• Up to 8 weeks of leave per year through our purchase leave scheme.
• Generous parental leave provisions.
• Up to 5 days paid leave each year to support a Salvation Army program or activity.
• Ongoing learning and professional development opportunities.
• A supportive and inclusive team committed to making a meaningful difference in the lives of people experiencing homelessness.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice.

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programmes, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Find out more. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.