Casual Medical Receptionist - Flexible Hours & WFH Options

River City Rheumatology; Brisbane; Hybrid; AUD 32,000 - 45,000; Part time

Job summary

River City Rheumatology in Brisbane is seeking a friendly Medical Receptionist to welcome patients, answer calls and keep our front desk running smoothly.

You will manage appointments, process Medicare billing, and maintain patient records using Gentu, Outlook and other tools. The role offers casual hours about 15 per week with Monday–Friday shifts, early starts, occasional Saturdays, and some weeks from home depending on requirements.

Qualifications

• Previous medical reception experience – essential.
• Proficient computer skills; able to learn multiple systems.
• Warm, empathetic and professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently, prioritise tasks and use initiative.
• Positive, adaptable attitude and willingness to help.
• Excellent communication and interpersonal skills.
• Commitment to patient care.
• Good sense of humour and fit with team.

Responsibilities

• Welcoming patients and providing friendly reception services.
• Managing incoming calls with warmth, empathy and efficiency.
• Scheduling appointments and coordinating busy clinics.
• Processing Medicare billing, payments and patient accounts.
• Managing referrals, correspondence and patient records.
• Liaising with doctors, patients and other healthcare providers.
• Maintaining accurate records using Gentu.
• Supporting the day-to-day administration of the practice.
• Working independently when required while contributing to our collaborative team environment.

Skills

Medical reception

Customer service

Communication skills

Organisational skills

Initiative

Team player

Tools

Gentu

Outlook

Adobe

3CX

Genie

Job description

River City Rheumatology in Brisbane is seeking a friendly Medical Receptionist to welcome patients, answer calls and keep our front desk running smoothly.

You will manage appointments, process Medicare billing, and maintain patient records using Gentu, Outlook and other tools. The role offers casual hours about 15 per week with Monday–Friday shifts, early starts, occasional Saturdays, and some weeks from home depending on requirements.