Casual Guest Experience Officer - Riverside Holiday Park

The Park Lane Group; Deniliquin; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Staff discounts across Park Lane Parks

Job summary

Park Lane Holiday Parks is seeking a Guest Experience Officer in Deniliquin to welcome guests, manage bookings and assist with enquiries. This casual role offers a competitive hourly rate plus superannuation in a riverside rural setting with a supportive team.

You will handle front desk tasks, promote park activities and ensure guest stays are smooth and memorable, with weekend/holiday availability. Working with children checks may apply where required.

Qualifications

• Customer-focused with ability to handle guest inquiries calmly.
• Strong communication skills, both in person and via phone/email.
• Good organisation and attention to detail for bookings and payments.
• Comfort with using booking software and computers.
• Ability to work independently and as part of a team.
• Availability to work weekends, public holidays and school holidays.

Responsibilities

• Welcome guests and provide front desk support.
• Manage bookings, payments and guest enquiries.
• Answer phone calls and emails promptly.
• Resolve guest concerns with care and professionalism.
• Promote park activities and accommodation options.

Skills

Customer service

Clear communication

Organization

Booking systems

Independent & team work

Weekend availability

Tools

Booking systems

Job description

Park Lane Holiday Parks is seeking a Guest Experience Officer in Deniliquin to welcome guests, manage bookings and assist with enquiries. This casual role offers a competitive hourly rate plus superannuation in a riverside rural setting with a supportive team.

You will handle front desk tasks, promote park activities and ensure guest stays are smooth and memorable, with weekend/holiday availability. Working with children checks may apply where required.