Casual Customer Service Officer

Lithgow City Council; Lithgow City Council; On-site; AUD 61,000 - 66,000; Full time

Benefits offered by this job

Ongoing learning and development

Flexible working environment

Casual on an as needs basis

Job summary

Lithgow City Council is seeking a Casual Customer Service Officer to provide prompt, friendly and accurate front-line service from the Lithgow office. You will welcome customers, assist with enquiries and handle complaints in a fast-paced, high-volume environment.

Reporting to the Senior Customer Service Officer, the role involves cash handling, processing forms, and coordinating bookings while supporting multiple council services for the local community.

Qualifications

• Experience delivering quality customer service to internal and external customers.
• Excellent written and verbal communication skills.
• Experience with cash receipting and reconciliations.
• Proficient with MS Office applications.
• Holder of a Class C Drivers Licence.
• Commitment to integrity and safety practices.
• Understanding of Work Health & Safety requirements.

Responsibilities

• Provide frontline customer service to internal and external stakeholders.
• Collaborate with other Council departments.
• Assist with high-volume enquiries by phone, website, counter and email.
• Receive and resolve complaints and information requests.
• Handle rates and water billing enquiries and payments.
• Balance payments and remittances at front counter.
• Manage bookings for council facilities.
• Process certificates and related applications.
• Assist customers with payment plans and service forms.

Skills

Quality customer service delivery

Excellent written and verbal comms

Cash receipting & reconciliations

MS Office proficiency

Class C driving licence

Integrity & safety awareness

Work Health & Safety understanding

Education

Office Administration qualification

Tools

Microsoft Office

Job description

Lithgow City Council has an exciting opportunity for a Casual Customer Service Officer to join their team in Lithgow, NSW

Reporting to the Senior Customer Service Officer, you will be responsible for providing and maintaining a consistently high level of quality customer service to internal and external stakeholders in a professional environment. This position provides a service to the community by acting as the initial point of contact in welcoming customers, assisting with enquiries and complaints. The preferred applicant would be comfortable working in a fast paced, high volume area with the ability to work under pressure to meet required deadlines.

More specifically, your duties will include (but will not be limited to):

• Provide quality front line customer service to all internal and external stakeholders.
• Work effectively with other departments within Council.
• Attend and assist with administration duties including high volume of phone calls, website and counter enquiries cash receipting and emails.
• Receive and deal with complaints and requests for information or services.
• Rates and water billing enquiries.
• Receipt and balance payments and remittances arising from the front counter.
• Manage bookings surrounding the hire of Council facilities.
• Process applications for 602 & 603 certificates.
• Assist customers with payment plans.
• Assist with the processing of customer forms for Council services including Pensioner Rebate Applications, Companion Animal Registrations and Change of Address

The Opportunity

Reporting to the Senior Customer Service Officer, you will be responsible for providing and maintaining a consistently high level of quality customer service to internal and external stakeholders in a professional environment. This position provides a service to the community by acting as the initial point of contact in welcoming customers, assisting with enquiries and complaints. The preferred applicant would be comfortable working in a fast paced, high volume area with the ability to work under pressure to meet required deadlines.

About you

The successful candidate will meet the following criteria:

• Experience in the delivery of quality customer service to internal and external customers
• Excellent written and verbal communication skills
• Experience in cash receipting and reconciliations
• Proficiency in the use of a variety of computer applications including Microsoft Office
• Class C Drivers Licence
• Demonstrated commitment to the principles of integrity and honesty
• Demonstrated commitment to and understanding of Work Health & Safety

In addition, an ideal candidate would have experience in Local Government related Legislation, qualifications or training in a related area (Office Administration), skills and/or experience in conflict and dispute resolution and a sound knowledge of the structure and functions of Council.

Salary andBenefits

• Between $43.71 - $48.33 per hour, commensurate with your skills, qualifications and experience.
• Casualon an as needs basis.
• Ongoing learning and development opportunities
• Flexible working environment

APPLICATIONS CLOSE ON Thursday 29 October, 2026 at 4pm AEST.

Please note:To be considered for this position, candidates must address all selection criteria. Those who do not address the selection criteria with examples will not be considered.

Applications generated using Artificial Intelligence (AI) may not be progressed in the recruitment process.

Preferred applicants will be required to undertake a pre-employment medical, which includes a drug and alcohol screening and functional assessment. Preferred applicants may be subject to reference checks, driving history checks, qualification checks, a NSW Police Check, a Working with Children check and confirmation of your Right to Work in Australia.

You must be an Australian or New Zealand Citizen or a permanent resident or have the right to live and work in Australia to apply for this position.

Lithgow City Council

The Lithgow local government area is located on the western edge of the majestic Blue Mountains. The area totals 4,567 square kilometres from the Capertee and Wolgan Valleys in the north, Little Hartley in the east, Tarana in the south and Meadow Flat in the west.

The major urban centre of Lithgow nestles in a valley of that name, overlooked by the sandstone escarpments of the Blue Mountains. In the addition to the major urban centre of Lithgow, the Lithgow local government area has 12 villages with mining or farming backgrounds. These smaller centres have proven to be a attractive rural residential areas which, along with the broader rural areasoffer atruly unique lifestyle that harmonises its urban, industrial and rural qualities.

Council is focused on delivering quality services as a Centre of Regional Excellence that encourages community growth and development, and contributes to the efficient and effective management of theenvironment, community and economy for present and future generations.

The guiding principles of communication, accountability, respect, empathy and support define how Lithgow City Council strengthen its working environment to deliver on the aspirations of our community. For further details on Council's values, please visithttps://council.lithgow.com