Casual Event Services Supervisor

Cairns Convention Centre; Cairns Regional; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Flexible casual hours

Friendly team environment

Hands-on event experience

Job summary

Cairns Convention Centre is seeking a Casual Events Services Supervisor to lead client interactions and ensure seamless event delivery across conferences, exhibitions, and live events in Tropical North Queensland.

You will be the main client contact during events, coordinate with departments, monitor operations, and contribute to a positive guest experience. The role requires weekend/evening availability and a willingness to learn in a dynamic venue setting.

Qualifications

• Experience in delivering excellent customer service at events or venues.
• Understanding of food & beverage operations within events.
• Ability to work as part of a team to ensure smooth event delivery.

Responsibilities

• Be the main contact for clients during events, answering questions and helping with requests to ensure events run smoothly.
• Monitor operational activities and resolve issues that may arise.
• Coordinate with different departments to ensure smooth event operations.
• Record event details, updates, and post-event notes in the Event Management System.
• Provide friendly and professional customer service to clients and guests.

Skills

Customer service

Event operations

Team coordination

Job description

Job Description

ABOUT US

Now is the time to take your career to the next step and work at a world-class venue with a passionate group of people.

The Cairns Convention Centre (Centre) is an award-winning venue located on the shores of the Great Barrier Reef. As the home of major international and national conferences and events in Tropical North Queensland, the Centre plays a vital role in the region's economic growth and global knowledge exchange.

Managed by global venue management company Legends Global, the Centre combines state-of-the-art facilities and sophisticated technology with the natural beauty of one of the world's most desirable destinations.

No two days are the same here. From conferences and concerts to NBL basketball games, banquets, public events, and performances, the Centre hosts a dynamic calendar of experiences. You'll be part of a team of dedicated professionals delivering excellence in events within our world-class venue.

At the Cairns Convention Centre, we strive to create a working environment that rewards excellence and creates opportunities for advancement, while ensuring a balance between work, family, and community.

CASUAL EVENTS SERVICES SUPERVISOR

ABOUT THE ROLE:

Love events and working with people?

Join our Event Services team and help bring conferences, exhibitions, and live events to life. You'll deliver exceptional customer service and play a key role in creating memorable experiences for our clients.

What you’ll be doing:

• Be the main contact for clients during events, answering questions and helping with requests to ensure events run smoothly.
• Monitor operational activities, and resolve any issues that may arise
• Communicate and coordinate with different departments to ensure smooth event operations
• Record event details, updates, and post event notes in the Event Management System
• Help create a positive experience for clients and guests by providing friendly and professional customer service

ABOUT YOU:

You’re a people person who enjoys making things happen.

You will:

• Communicate confidently with clients and colleagues
• Have an understanding of events and food & beverage operations
• Work varied hours during weekends and evenings, to meet the needs of clients. Rostered hours are based on event requirements and will vary weekly
• Have a strong willingness to learn
• Thrive in a team environment and love contributing to team success

WHAT’S IN IT FOR YOU:

• Work behind the scenes of exciting local, national and international events
• Be part of a fun, supportive team
• Gain hands-on experience across a variety of events
• Flexible casual work that fits around your lifestyle
• A workplace that values well-being and work life balance

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.

Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.

To learn more, visit us at and follow us @LegendsGlobal on Instagram , X , and LinkedIn .

At Cairns Convention Centre we are committed to creating a culturally safe and inclusive environment which values and respects diverse abilities, styles, backgrounds, experiences and perspectives. We welcome and encourage applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with visible and invisible disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.

A satisfactory National Police Records Check is required for this role.

To be eligible for employment you must have valid working rights in Australia.

A Queensland Government initiative operated by Legends Global.