Duty Manager - Lead Club Operations & Guest Experience

Penrith Panthers; Bathurst; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Merchandise discounts

Local brand deals

Recognition programs

Learning & career growth

Staff events

Job summary

Panthers Bathurst is seeking a Duty Manager to lead club operations and deliver outstanding service to members and guests. You will coordinate across departments, mentor staff, and ensure a safe, clean environment while upholding policy standards.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a busy hospitality setting. Applicants with RSA/RCG and First Aid are preferred.

Qualifications

• Previous experience in a supervisory or management role in a high volume, fast paced environment.
• Excellent written and verbal communication skills.
• Strong shift management and customer service abilities.
• Ability to handle complex situations and make effective business decisions.
• High standard of personal grooming.
• Current RSA/RCG and First Aid qualifications.
• Completion of a Clubs NSW Management course or Certificate IV in Hospitality Management would be highly regarded or willing to complete.

Responsibilities

• Manage day-to-day club operations.
• Perform daily cash reconciliation and management reports.
• Ensure the comfort and wellbeing of members and guests.
• Adhere to Panthers policies, procedures and legislative requirements.
• Direct, lead and monitor staff on shift and maximise productivity.
• Ensure cohesion of the various departments.
• Resolve customer complaints and conflicts.
• Comply with WHS principles and legislation.

Skills

Communication skills

Shift management

Customer service

Decision making

Grooming standard

RSA/RCG/First Aid

Education

Clubs NSW Management course

Certificate IV in Hospitality Management

Job description

Panthers Bathurst is seeking a Duty Manager to lead club operations and deliver outstanding service to members and guests. You will coordinate across departments, mentor staff, and ensure a safe, clean environment while upholding policy standards.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a busy hospitality setting. Applicants with RSA/RCG and First Aid are preferred.