Casual Customer Experience Officer Leisure & Aquatics

Careers at Council; Sydney; On-site; AUD 52,000 - 56,000; Part time

Benefits offered by this job

Casual shifts across CBCity centres

Flexible hours including weekends

Staff wellbeing initiatives

Job summary

City of Canterbury Bankstown is recruiting casual Customer Experience Officers to support reception, enquiries, transactions, bookings and kiosk operations across our new Leisure and Aquatic Centre network in Canterbury, Birrong, Roselands and Max Parker. Shifts include mornings, evenings, weekends and public holidays.

Applicants should hold First Aid/CPR, Food Handling, and Working with Children checks (18+), with strong communication and cash-handling skills; local rights to work in Australia

Qualifications

• First Aid and CPR certificates current.
• Food Handling Certificate current.
• Working with Children Check current if 18+.
• Strong communication and customer service skills.
• Cash handling, POS, computer and administration skills.
• Ability to work flexible hours including weekends and public holidays.
• Enthusiasm, initiative and ability to work independently and as part of a team.
• Evidence of full unrestricted working rights in Australia.

Responsibilities

• Provide welcoming and professional customer service to centre users.
• Respond to customer enquiries, feedback and bookings.
• Process transactions, cash handling and reconciliations accurately.
• Support kiosk operations, including food handling, serving and stock presentation.
• Maintain clean, organised and safe reception, kiosk and customer service areas.
• Promote centre services, programs and memberships to customers.

Skills

Customer service

Cash handling

Point of Sale

Computer skills

Administration

First Aid

CPR

Food handling

Working with Children Check

Flexibility

Teamwork

Communication skills

Job description

Casual Customer Experience Officer Leisure & Aquatics

The City of Canterbury Bankstown is one of the largest Councils in NSW, delivering a wide range of services to one of Sydney’s most diverse communities.

Opening late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now recruiting a number of casual Customer Experience Officers to help deliver welcoming, efficient and high-quality customer service across our Leisure and Aquatic centres - Canterbury, Birrong, Roselands and Max Parker.

The role

We are seeking enthusiastic and customer-focused Customer Experience Officers to join our Leisure and Aquatic Services team on a casual basis.

In this role, you will be the first point of contact for our customers, supporting reception, customer enquiries, transactions, bookings, kiosk operations and general customer service across the centre environment.

Shifts may be available Monday to Sunday across a range of operating hours, including early mornings, evenings, weekends and public holidays.

Duties will include but not be limited to:

• Provide welcoming and professional customer service to centre users.
• Respond to customer enquiries, feedback and bookings.
• Process transactions, cash handling and reconciliations accurately.
• Support kiosk operations, including food handling, serving and stock presentation.
• Maintain clean, organised and safe reception, kiosk and customer service areas.
• Promote centre services, programs and memberships to customers.

For a full list of duties, click HERE to review the position description.

You will have:

• Current First Aid and CPR certificates.
• Current Food Handling Certificate
• Current Working with Children Check, if you are 18 years or over.
• Strong communication and customer service skills.
• Cash handling, Point of Sale, computer and administration skills.
• Ability to work flexible hours, including weekends and public holidays.
• Enthusiasm, initiative and the ability to work independently and as part of a team.
• Evidence of full unrestricted working rights in Australia.

Recruitment process

Shortlisted applicants may be invited to complete online screening/testing and attend an Engagement Centre as part of the recruitment process.

Key dates:

• Applications close: Sunday 20/09/2026
• Online testing issued shortly after deadline closure
• Engagement Centre set to commence between 24th September - 25th September

Pre-employment checks will include reference checks, verification of qualifications and clearances, and a medical assessment. Applicants should ensure their First Aid, CPR, food handling certificate and Working with Children Check, if over 18, are current and ready to provide.

The hourly rate for this opportunity is $31.38 Grade B, Step 1, plus 25% casual loading and 12% super.

What’s on offer

• Casual shifts across multiple CBCity Leisure and Aquatic centres.
• Flexible hours, including weekday and weekend shifts.
• Be part of a supportive Leisure and Aquatic Services team.
• Help create positive customer experiences for the community.
• Access to staff wellbeing and development initiatives.

For more information, please contact Cooper Pacey, Team Leader Leisure, Wellness and Aquatics Customer Experience, at ************@cbcity.nsw.gov.au

CBCity is an equal opportunity employer committed to diversity and inclusion. If you require support with your application or throughout the recruitment process, please contact the Talent Management Team at ***********@cbcity.nsw.gov.au

Applicants must hold Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.