Customer Advisor - Central Victoria

National Australia Bank; Ballarat; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Banking discount

Leave benefits

Health & wellbeing

Training & onboarding

Job summary

National Australia Bank in Central Victoria is hiring Customer Advisors. You will be the first contact for customers across our Central Victorian Branches, helping identify suitable products and guiding them through banking transactions with a focus on accuracy and service quality.

Join a team that values customer obsession, learning, and career growth, with onboarding and a range of benefits designed to support you and your communities.

Qualifications

• Excellent customer service mindset and ability to understand customer needs
• Strong communication skills and friendly demeanor
• Ability to work collaboratively in a team environment
• Attention to detail and accuracy in handling transactions
• Comfortable with digital banking tools and self-service options

Responsibilities

• Be the first point of contact for Central Victorian Branch customers
• Assist customers to identify suitable NAB products and services (accounts, lending, transactions)
• Ensure seamless, accurate and tailored customer experiences across banking channels
• Promote Smarter Banking options and self-service tools to customers
• Participate in ongoing training and career development opportunities

Job description

• Customer Advisor roles based in our Central Victoria Region
• Branches include - Albury, Benalla, Cobram, Corowa, Finley, Kyabram, Mansfield, Numurkah, Shepparton, Wangaratta, Wodonga & Yarrawonga
• Availability required: 5 days per week, Monday - Friday 8:45am - 5:30pm
• Full-time and part-time roles available

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB:

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• We set bold ambitions and clear expectations to get the best customer outcomes.

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage

The Hours

Join our team working up to 5 days per week, between the hours of Monday - Friday 8:45am - 5:30pm.

The first 8 weeks of the role will require full time availability for training and onboarding.

In this role, you will

• Support our Central Victorian Branches by being the first point of contact for our customers and put them at the centre of everything you do
• Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions
• Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertake ongoing training and development to enhance your career

What you’ll bring

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers
• An interest in upskilling and career development opportunities with NAB

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB