Casual Banking Concierge — Customer Experience

NAB; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

NAB Mareeba is looking for a Branch Customer Advisor to be the friendly face in our local bank. You’ll help customers with everyday banking needs, open accounts, discuss lending options, and guide them to digital self-service tools.

You’ll work with a team that values service excellence and community focus. Join NAB to grow your career in a supportive, inclusive environment that prioritises customer outcomes and ongoing training.

Qualifications

• Customer-centric approach and ability to multitask.
• Strong attention to detail in every transaction.
• Desire to learn and grow within NAB's culture.

Responsibilities

• Be the first point of contact for customers at the Mareeba branch.
• Identify suitable banking products and services for customers.
• Promote Smarter Banking options for self-service and digital channels.

Skills

Customer service mindset

Team player

Attention to detail

Job description

NAB Mareeba is looking for a Branch Customer Advisor to be the friendly face in our local bank. You’ll help customers with everyday banking needs, open accounts, discuss lending options, and guide them to digital self-service tools.

You’ll work with a team that values service excellence and community focus. Join NAB to grow your career in a supportive, inclusive environment that prioritises customer outcomes and ongoing training.