Banking Customer Experience Advisor (Casual)

NAB; Mareeba Shire; On-site; AUD 55,000 - 65,000; Full time

Job summary

NAB Mareeba is seeking a Branch Customer Advisor to deliver exceptional customer experiences at the Mareeba branch. You will be the first point of contact for customers and colleagues, helping them with account openings, lending products, and everyday banking needs.

Embrace NAB’s Smarter Banking tools to simplify and secure transactions. The role emphasizes customer-centric service, teamwork, and inclusion while supporting a diverse range of customers in a collaborative banking environment.

Qualifications

• Experience in banking customer service preferred.
• Ability to work in a fast-paced environment.
• Commitment to inclusion and diversity.

Responsibilities

• Act as the first point of contact for customers and support NAB’s Mareeba branch and surrounding branches.
• Identify the most suitable products and services for customers, including account opening, lending, and transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion-minded

Customer-centric

Job description

NAB Mareeba is seeking a Branch Customer Advisor to deliver exceptional customer experiences at the Mareeba branch. You will be the first point of contact for customers and colleagues, helping them with account openings, lending products, and everyday banking needs.

Embrace NAB’s Smarter Banking tools to simplify and secure transactions. The role emphasizes customer-centric service, teamwork, and inclusion while supporting a diverse range of customers in a collaborative banking environment.