Caseworker – Program Support Services

Uniting NSW & ACT; Goonellabah; On-site; AUD 98,000 - 102,000; Full time

Benefits offered by this job

12% superannuation

NFP salary packaging options

Job summary

Uniting NSW & ACT is seeking a compassionate Caseworker to join the Program Support Service in the Northern Rivers, based in Goonellabah. You’ll support homeowners and individuals affected by natural disasters, helping them navigate the Resilient Homes Program with practical, person-centred guidance.

You’ll work autonomously within a supportive team, building strong relationships with government agencies, contractors and community organisations to deliver outcomes that uphold dignity and

Qualifications

• Diploma in Community Services or related discipline.
• At least 2 years’ experience in community services, including supporting vulnerable or trauma-affected individuals and families.
• Experience in outreach, case coordination and short-term support.
• Strong communication, interpersonal, negotiation and relationship-building skills.
• The ability to work autonomously while contributing positively to a broader team.
• Strong organisation skills and the ability to manage competing priorities.
• A current NSW Driver Licence.
• A current NSW Working with Children Check (WWCC).

Responsibilities

• Support homeowners to navigate the Resilient Homes Program and understand their options.
• Provide trauma-informed, practical guidance throughout the recovery journey.
• Identify barriers to recovery and develop achievable strategies and support plans.
• Advocate for clients and connect them with appropriate services and supports.
• Build strong relationships with government agencies, community organisations, contractors and service providers.
• Undertake outreach and home visits across the Northern Rivers community.
• Coordinate short-term support and maintain clear, accurate and professional case records.
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes.
• Promote client choice, dignity, self-determination and participation.
• Identify and respond to safeguarding and child protection concerns.
• Contribute to a culturally safe, respectful and inclusive service environment.

Skills

Strong communication

Interpersonal skills

Relationship-building

Negotiation

Organisation

Autonomy

Education

Diploma in Community Services or related discipline

Job description

• Full-time contract position to June 2027 located in Goonellabah NSW
• Base annual rate of $97,570 to $102,001 negotiable based on experience and qualifications
• 12% super and access to NFP salary packaging options

About the opportunity:

When disaster changes everything, having someone in your corner can make all the difference.

At Uniting NSW.ACT, we believe recovery is about more than rebuilding homes — it’s about supporting people to rebuild their confidence, regain a sense of control and find a way forward.

We’re looking for a compassionate and capable Caseworker to join our Program SupportService (PSS) in the Northern Rivers. If you’re passionate about working alongside people experiencing vulnerability, enjoy community-based work and have the skills to navigate complex systems with and for clients, this could be an opportunity to make a genuine difference.

As a PSS Case Worker, you’ll work directly with homeowners and individuals affected by natural disasters, providing practical, person-centred support as they navigate the Resilient Homes Program (RHP) and their individual recovery journey.

You’ll take the time to understand each person’s circumstances, listen to what matters to them and help them identify practical pathways forward. This may include helping clients understand their RHP options, advocating on their behalf, connecting them with services and working alongside government agencies, contractors and community organisations.

This is a highly community-focused and relationship-based role, with regular outreach and home visits across the service area. You’ll have the autonomy to manage your work while remaining connected to a supportive PSS team and broader network of stakeholders.

No two clients or recovery journeys will be the same — your ability to listen, adapt and respond with compassion will be central to your success.

What you’ll be doing:

• Support homeowners to navigate the Resilient Homes Program and understand their options.
• Provide trauma-informed, practical guidance throughout the recovery journey.
• Identify barriers to recovery and work collaboratively with clients to develop achievable strategies and support plans.
• Advocate for clients and connect them with appropriate services, information and supports.
• Build strong relationships with government agencies, community organisations, contractors and service providers.
• Undertake outreach and home visits across the Northern Rivers community.
• Coordinate short-term support and maintain clear, accurate and professional case records.
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes.
• Promote client choice, dignity, self-determination and participation.
• Identify and respond appropriately to safeguarding and child protection concerns.
• Contribute to a culturally safe, respectful and inclusive service environment.

Your Qualifications & Experience

You’re someone who genuinely cares about people and understands that recovery doesn’t always happen in a straight line.

You know how to build trust with people who may be experiencing significant stress, uncertainty or vulnerability. You’re confident navigating systems, advocating for clients and coordinating practical support, while maintaining professional boundaries and sound judgement.

You’ll bring:

• A Diploma in Community Services or related discipline.
• At least 2 years’ experience in community services, including supporting vulnerable and/or trauma-affected individuals and families.
• Experience in outreach, case coordination and short-term support.
• Strong communication, interpersonal, negotiation and relationship-building skills.
• The ability to work autonomously while contributing positively to a broader team.
• Strong organisation skills and the ability to manage competing priorities.
• A current NSW Driver Licence.
• A current NSW Working with Children Check (WWCC).

Experience supporting people affected by natural disasters, housing instability, trauma, disadvantage or complex circumstances will be highly regarded.

Benefits and culture

Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more.

• Welcoming you exactly as you are
• Access to generous NFP salary packaging options
• Wellbeing programs as well as access to Uniting’s URewards retail partner program.
• Career development opportunities such as training, education.
• Amazing workplace culture