Recovery Caseworker - Community Support & Outreach

Uniting; South Lismore; On-site; AUD 98,000 - 102,000; Full time

Benefits offered by this job

12% super

NFP salary packaging options

Job summary

Uniting NSW.ACT is seeking a compassionate Caseworker to join the Program Support Service in the Northern Rivers. You will work with homeowners and individuals affected by natural disasters, providing practical, person-centred support as they navigate the Resilient Homes Program and their recovery journey.

You’ll advocate for clients, connect them with services and work with government agencies and community organisations to achieve positive outcomes.

Qualifications

• Diploma in Community Services or related discipline.
• At least 2 years’ experience in community services, including supporting vulnerable/trauma-affected individuals and families.
• Experience in outreach, case coordination and short-term support.
• Strong communication, interpersonal, negotiation and relationship-building skills.
• Ability to work autonomously while contributing positively to a broader team.
• Strong organisation skills and the ability to manage competing priorities.
• A current NSW Driver Licence.
• A current NSW Working with Children Check (WWCC).

Responsibilities

• Support homeowners to navigate the Resilient Homes Program and understand their options.
• Provide trauma-informed, practical guidance throughout the recovery journey.
• Identify barriers to recovery and develop achievable strategies and support plans.
• Advocate for clients and connect them with appropriate services, information and supports.
• Build strong relationships with government agencies, community organisations, contractors and service providers.
• Undertake outreach and home visits across the Northern Rivers community.
• Coordinate short-term support and maintain clear, accurate and professional case records.
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes.
• Promote client choice, dignity, self-determination and participation.
• Identify and respond appropriately to safeguarding and child protection concerns.
• Contribute to a culturally safe, respectful and inclusive service environment.

Skills

Trauma-informed communication

Strong communication

Relationship-building

Autonomy

Organisation

Education

Diploma in Community Services

Job description

Uniting NSW.ACT is seeking a compassionate Caseworker to join the Program Support Service in the Northern Rivers. You will work with homeowners and individuals affected by natural disasters, providing practical, person-centred support as they navigate the Resilient Homes Program and their recovery journey.

You’ll advocate for clients, connect them with services and work with government agencies and community organisations to achieve positive outcomes.