Disaster Recovery Caseworker - Home & Community Support

Uniting NSW & ACT; Goonellabah; On-site; AUD 98,000 - 102,000; Full time

Benefits offered by this job

12% superannuation

NFP salary packaging options

Job summary

Uniting NSW & ACT is seeking a compassionate Caseworker to join the Program Support Service in the Northern Rivers, based in Goonellabah. You’ll support homeowners and individuals affected by natural disasters, helping them navigate the Resilient Homes Program with practical, person-centred guidance.

You’ll work autonomously within a supportive team, building strong relationships with government agencies, contractors and community organisations to deliver outcomes that uphold dignity and

Qualifications

• Diploma in Community Services or related discipline.
• At least 2 years’ experience in community services, including supporting vulnerable or trauma-affected individuals and families.
• Experience in outreach, case coordination and short-term support.
• Strong communication, interpersonal, negotiation and relationship-building skills.
• The ability to work autonomously while contributing positively to a broader team.
• Strong organisation skills and the ability to manage competing priorities.
• A current NSW Driver Licence.
• A current NSW Working with Children Check (WWCC).

Responsibilities

• Support homeowners to navigate the Resilient Homes Program and understand their options.
• Provide trauma-informed, practical guidance throughout the recovery journey.
• Identify barriers to recovery and develop achievable strategies and support plans.
• Advocate for clients and connect them with appropriate services and supports.
• Build strong relationships with government agencies, community organisations, contractors and service providers.
• Undertake outreach and home visits across the Northern Rivers community.
• Coordinate short-term support and maintain clear, accurate and professional case records.
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes.
• Promote client choice, dignity, self-determination and participation.
• Identify and respond to safeguarding and child protection concerns.
• Contribute to a culturally safe, respectful and inclusive service environment.

Skills

Strong communication

Interpersonal skills

Relationship-building

Negotiation

Organisation

Autonomy

Education

Diploma in Community Services or related discipline

Job description

Uniting NSW & ACT is seeking a compassionate Caseworker to join the Program Support Service in the Northern Rivers, based in Goonellabah. You’ll support homeowners and individuals affected by natural disasters, helping them navigate the Resilient Homes Program with practical, person-centred guidance.

You’ll work autonomously within a supportive team, building strong relationships with government agencies, contractors and community organisations to deliver outcomes that uphold dignity and