Case Worker | Youth Justice

Redcliffe Youth Space; Redcliffe; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary under SCHADS Award

Salary packaging benefits

Five weeks annual leave

Supportive workplace culture

Job summary

Redcliffe Area Youth Space (RAYS) is seeking a Case Worker to provide intensive, relationship-based case management and outreach support for young people across the Moreton Bay region, including Redcliffe. You will work flexibly in homes, schools, and community settings to support safety, stability and growth.

You will collaborate with families, carers and partner services, undertake individualised planning and deliver practical interventions to improve outcomes.

Qualifications

• Experience working directly with young people with complex circumstances.
• Strong relationship-building and engagement with youth who may have disengaged.
• Experience in assessment, planning, practical intervention and coordinated support.

Responsibilities

• Build trusting, consistent relationships with young people and maintain connection.
• Undertake assessments and develop practical support plans with young people.
• Support understanding and navigation of bail conditions and practical barriers.
• Deliver interventions to strengthen emotional regulation, problem-solving and relationships.
• Provide practical outreach support including housing, education, health and other needs.
• Collaborate with families, carers and community services for coordinated care.
• Monitor risks and participate in case reviews with accurate records.
• Contribute to reflective practice and team learning.

Skills

Relationship-building

Youth work

Case management

Assessment planning

Communication

Advocacy

Documentation

Lived experience

Education

Tertiary qualification in youth work or related

Job description

WAYPOINT provides rapid, voluntary and individualised support to young people aged 10–17 who are on bail and at risk of reoffending or breaching their bail conditions. Through consistent relationships, practical support and individualised interventions, we work alongside young people, families and communities to strengthen protective factors and create opportunities for meaningful, lasting change.

As a Case Worker, you'll provide intensive, relationship-based case management and outreach support to young people across the Moreton Bay region, including Redcliffe, Caboolture and Pine Rivers. You'll work flexibly in young people's own environments, including homes, schools, parks, courtrooms and other community settings.

Key responsibilities

Build trusting, consistent relationships with young people, maintaining connection through challenges, setbacks and periods of disengagement, and creating opportunities for young people to reconnect when they're ready.

Undertake individualised assessments and develop practical support plans alongside young people, recognising their strengths, goals, risks and needs.

Support young people to understand and navigate their bail conditions, addressing practical barriers that may affect their safety, stability or ability to meet requirements.

Deliver individualised interventions that strengthen emotional regulation, problem-solving, relationships and the skills needed to navigate challenging situations.

Provide practical outreach support, including transport, supported appointments and assistance with housing, education, employment, health and other needs.

Work alongside families, carers, cultural supports and other significant people to strengthen relationships and protective factors.

Collaborate with Youth Justice, courts, police, education, health and community services to provide coordinated support and continuity of care.

Monitor and respond to changing circumstances and risks, participate in case reviews and maintain accurate records.

Contribute to reflective practice, team learning and continuous improvement, including listening to and learning from young people's experiences and feedback.

About you

We're looking for people who genuinely connect with our approach to working alongside young people and bring a combination of relevant experience, skills, personal qualities and values.

Relational and grounded in your values

You believe every young person deserves dignity, respect, care and opportunity, regardless of their circumstances or behaviour. You have a natural ability to build rapport quickly, practise unconditional positive regard, remain curious about what sits beneath behaviour, and recognise that trust, consistency and genuine relationships are central to meaningful change.

Developmentally informed and compassionate

You understand that young people are still growing and learning, and that their experiences, relationships and circumstances influence their behaviour. You believe in building on their strengths and supporting their potential, while balancing accountability, professional boundaries and community safety with genuine care for their wellbeing and future.

Inclusive and responsive

You bring cultural humility, respect for diversity and a commitment to equity. You are comfortable working in young people's own environments, whether at home, in court, on the street or in the community. You meet young people where they are emotionally and socially, respecting their experiences, perspectives and readiness, and adapting your approach to their individual needs.

Reflective and resilient

You are self-aware, open to feedback and willing to question your own assumptions and learn from experience. You recognise and manage your own responses, understand the emotional demands of the work and take responsibility for your wellbeing, professional growth and seeking support when needed.

Comfortable with complexity

You can hold multiple truths, navigate competing perspectives and sit with tension, uncertainty and discomfort. You bring sound judgement, adaptability and persistence, taking harm and risk seriously while remaining curious, compassionate and focused on finding practical ways forward.

Collaborative and proactive

You work well with colleagues, families, partners and complex service systems, advocating for young people and contributing to coordinated support. You bring integrity, initiative and a commitment to accurate documentation, shared learning, continuous improvement and a positive, supportive team culture.

Skills and experience

Experience working directly with young people experiencing complex circumstances, particularly in youth work, outreach, case management, youth justice or related community services.

Strong relationship-building skills and demonstrated ability to engage young people who may have experienced difficulty trusting or accessing services.

Experience in assessment, individualised planning, practical intervention and coordinated support.

An understanding of adolescent development, trauma, the impacts of disadvantage and the systems affecting young people's lives.

Knowledge of youth justice, child safety, education, housing and community service systems, or the ability to develop this knowledge quickly.

Strong communication, advocacy, organisation and documentation skills.

The ability to work independently in community settings while contributing to a collaborative, multidisciplinary team.

A clear commitment to child-safe practice, including listening to young people, respecting their rights and boundaries, recognising and responding to concerns, and helping create an environment where safety is everyone's responsibility.

Relevant tertiary qualifications in youth work, social work, human services or a related discipline, or equivalent demonstrated capability through relevant professional and lived experience.

We welcome applicants with experience or knowledge in family work, alcohol and other drugs, domestic and family violence, and Aboriginal and Torres Strait Islander cultural knowledge and community connections.

Practical requirements

Appointment is subject to RAYS’ child-safe recruitment and screening requirements, including relevant reference and background checks. You will also need:

A current Queensland driver licence.

A current Blue Card or the ability to obtain one.

A current First Aid and CPR certificate or willingness to obtain these.

Availability to work flexible hours, including occasional evenings, weekends and public holidays, in response to young people's needs.

RAYS welcomes applications from people of diverse backgrounds and experiences. Aboriginal and Torres Strait Islander people, culturally and linguistically diverse applicants and people with relevant lived experience are strongly encouraged to apply. We welcome requests for adjustments throughout the recruitment process.

About RAYS

Redcliffe Area Youth Space (RAYS) is a place-based, not-for-profit organisation supporting young people and families across Moreton Bay. Our mission is to create safe, inclusive, healing-centred spaces where people can gather, connect, belong and thrive. Our practice is relational, trauma and poverty-informed, culturally responsive and guided by young people's voices. We recognise that behaviour has meaning, relationships matter, and every young person deserves to be understood in the context of their whole life. We walk alongside young people with compassion, purpose and respect, building genuine relationships that strengthen connection, agency and self-determination.

A competitive salary under the SCHADS Award, plus superannuation.

Salary packaging benefits up to $15,900 annually.

Five weeks of annual leave per year.

A supportive, values-led workplace culture where warmth, humour, authenticity and genuine human connection are part of everyday practice, alongside opportunities for reflective practice, professional learning and growth.

Support for cultural safety through access to cultural supervision or mentoring, community engagement opportunities and flexibility for cultural responsibilities.

We recognise that meaningful work can also be demanding. We're committed to creating a workplace where people feel supported, can speak openly and look after one another.

If you’re looking for a role where your skills, experience, values and authenticity are recognised, and where you can make a tangible, lasting difference in young people’s lives, RAYS could be your next home.

Applications close 9 am Monday, 9 November 2026.

For further information, email ******@redcliffeyouthspace.org