Case Worker Engagement and Support

Youth Off The Streets; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

EAP for yourself and your family

Additional leave (purchased, gifted,自我

Job summary

Youth Off The Streets is seeking a Case Worker Engagement and Support in Sydney to provide short-term, outcomes-focused case management for children and young people with low to medium complexity needs. The role focuses on stabilisation, engagement and connection to services, within a trauma-informed, strengths-based framework.

You will assess needs, develop practical case plans, and coordinate services while maintaining timelines.

Qualifications

• Experience delivering case management to children and/or young people.
• Understanding of issues impacting children and young people and appropriate early-intervention responses.
• Experience working within trauma-informed and strengths-based frameworks.
• Ability to assess needs, prioritise tasks and manage a time-limited caseload.
• Strong communication, engagement and organisational skills.
• Cultural competence and commitment to inclusive, respectful practice.

Responsibilities

• Deliver short-term case management to children and young people with low to medium complexity needs.
• Maintain program caseloads within agreed timeframes.
• Complete assessments using the needs complexity matrix and service guidelines.
• Support young people to identify priorities, goals and achievable outcomes.
• Develop, implement and review individualised case plans.
• Coordinate services and source timely, practical solutions to meet identified needs.
• Provide information, support, advocacy and referrals to internal and external services.
• Build respectful, strengths-based relationships with children, young people and families.
• Work effectively with Aboriginal and Torres Strait Islander young people and culturally diverse communities.
• Maintain accurate, timely documentation, data entry and reporting.
• Participate in team meetings, supervision, reflective practice and professional development.
• Ensure compliance with child protection legislation, child-safe standards and organisational policies.

Skills

Case management

Trauma-informed

Time management

Communication

Cultural competence

Education

3- or 4-year tertiary qualification, or Diploma with relevant experience, or Certificate-level qualification with relevant experience

Job description

Youth Off The Streets is a not‑for‑profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include crisis accommodation and housing support, alternative high school education, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

We focus on early intervention and community‑led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‑informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role:

Everyone’s potential deserves to be realised especially young people finding their way through tough moments.

As a Case Worker Engagement and Support, you will provide short‑term, outcomes‑focused case management to children and young people presenting with low to medium complexity needs. Your work will typically involve time‑limited support (approximately 3-9 months) focused on stabilisation, engagement, and connection to appropriate services.

Working within the needs complexity matrix and service guidelines, you will assess need, identify goals and develop practical case plans that support young people to make informed decisions and build stability. Your practice will be culturally responsive, strengths‑based and trauma‑informed, promoting empowerment, autonomy, dignity and independence.

What you'll do:

• Deliver short‑term case management to children and young people with low to medium complexity needs
• Maintain program caseloads within agreed timeframes
• Complete assessments using the needs complexity matrix and service guidelines
• Support young people to identify priorities, goals and achievable outcomes
• Develop, implement and review individualised case plans
• Coordinate services and source timely, practical solutions to meet identified needs
• Provide information, support, advocacy and referrals to internal and external services
• Build respectful, strengths‑based relationships with children, young people and families
• Work effectively with Aboriginal and Torres Strait Islander young people and culturally diverse communities
• Maintain accurate, timely documentation, data entry and reporting
• Participate in team meetings, supervision, reflective practice and professional development
• Ensure compliance with child protection legislation, child-safe standards and organisational policies

What you'll bring:

• Experience delivering case management to children and/or young people
• Understanding of issues impacting children and young people and appropriate early‑intervention responses
• Experience working within trauma‑informed and strengths‑based frameworks
• Ability to assess needs, prioritise tasks and manage a time‑limited caseload
• Strong communication, engagement and organisational skills
• Cultural competence and commitment to inclusive, respectful practice

Qualifications (or equivalent combination):

• Relevant 3-or 4-year tertiary qualification, or
• Diploma with relevant experience, or
• Certificate‑level qualification with relevant experience

Why you’ll love working with us:

Work environment – Trauma‑informed, safe and collaborative

Compensation and benefits - Practical supports that sustain you in demanding, relational work.

Balance – Healthy boundaries, reflective practice and manageable workloads.

What we offer:

• Salary packaging: $15,900 tax-free + $2,650 meal & entertainment
• EAP for yourself and your family
• Additional leave (purchased leave, gifted leave, self‑care leave)
• Access to Fitness Passport

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma‑informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.

We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child-safe organisation. This is a rare opportunity to join a passionate, high‑profile not‑for‑profit that values the young people of today and tomorrow and the people who support them.

The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.