Case Worker - Immediate Housing Response - Aitkenvale

Australian Red Cross; Townsville City; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Flu vaccinations

Headspace app

Employee discounts

Healthcare benefits

Résumé du poste

Australian Red Cross is seeking a dedicated professional to provide individualised casework support within the Immediate Housing Response program. You will assess client needs, set goals, and coordinate with partner agencies to source appropriate housing and support services.

The role emphasizes holistic assessment, collaboration across agencies, and contributing to innovative ways of improving responses for people experiencing homelessness.

Qualifications

• Proven ability to provide high quality, specialist casework support and case management including holistic assessment of client needs and development of case plans.
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
• Proven ability to provide high-quality administrative support
• A current Driver's licence and Working with Children Check are mandatory requirements for this role

Responsabilités

• Provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals.
• Conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients.
• Contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to clients' needs.

Connaissances

Case management

Holistic assessment

Interagency collaboration

Advocacy networking

Administrative support

Driver's licence

Description du poste

Job Description

Immediate Housing Response (IHR) provides short-term emergency accommodation and case management support to people experiencing or at risk of homelessness. This program aims to help people rebuild their lives and transition them from crisis to stable, long-term housing solutions.

In this position you will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. You will conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients. In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.

About the Employer

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the Candidate

• Proven ability to provide high quality, specialist casework support and case management including holistic assessment of client needs and development of case plans.
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
• Proven ability to provide high-quality administrative support
• A current Driver's licence and Working with Children Check are mandatory requirements for this role

Work Environment

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay.

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.