Case Worker - Homelessness Hub

Australian Red Cross; Townsville City; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Free flu vaccinations

Headspace wellbeing app access

Employee Assistance Program

Job summary

Australian Red Cross in Townsville is seeking a compassionate Homelessness Service Hub professional to empower clients through personalised support, coordinate services with interagency partners, and help design programs that improve outcomes for vulnerable people.

The role emphasizes collaboration with diverse communities, strong casework skills, and delivery of holistic client plans within a structured, supportive environment.

Qualifications

• Sound casework support and case management experience with holistic assessment of client needs and development of case plans.
• Experience working with staff and clients from culturally and linguistically diverse backgrounds with respect and humility.
• Well-developed interpersonal and written communication skills.

Responsibilities

• Empower clients to build on their strengths, address needs and achieve goals through personalised support.
• Collaborate with agencies and community organisations to ensure access to services.
• Contribute to co-design of programs and drive innovative approaches to respond effectively to client needs.

Skills

Case management

Interagency collaboration

Interpersonal skills

Written communication

Microsoft Office

Tools

Microsoft Office

Job description

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single-entry point to find housing and support in Townsville.

In this role, you will empower clients to build on their strengths, address their needs, and achieve their goals through personalised support. You will collaborate with agencies and community organisations to ensure clients can access the services and supports they require. You will also contribute to the co-design of programs and drive innovative approaches that enhance Red Cross's ability to respond effectively to client needs.

What you will bring

• Sound casework support and case management experience including holistic assessment of client needs and development of case plans
• Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
• Well-developed interpersonal and written communication skills
• Strong computer literacy skills, including Microsoft office
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)

Mandatory requirements for this role

• Valid Working with Children Check (Blue Card)
• Australian Drivers Licence

Benefits that act for you, while you act for humanity

• Financial Wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation
• Health & Wellbeing:Free flu vaccinations, access to the Headspace wellbeing app, Employee Assistance Program Services including specialist advice for nutrition, sleep, resilience and mindfulness, access to guided meditation and other wellbeing programs. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank
• Career Development:Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4, salary from $92,286.48 + superannuation + salary packaging.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.