Lead - Business Operations Team

Australian Red Cross; Townsville City; On-site; AUD 91,000 - 111,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Wellbeing programs

Career development

Job summary

Australian Red Cross is seeking an experienced leader to head the Business Operations Team within the Homelessness Programs in Townsville. The role focuses on governance of office management systems, facilities, assets and resources, ensuring compliance and efficient service delivery.

You will build strong relationships across teams and stakeholders, drive continuous improvement, and ensure safety and wellbeing through robust administration practices.

Qualifications

• Experience leading and developing teams within homelessness or community services.
• Strong integrity and compliance in office management systems (electronic and manual).
• Ability to monitor and maintain facilities, equipment and resources.
• Demonstrated interpersonal and stakeholder management skills.
• Working with Children Check is required.

Responsibilities

• Lead the Business Operations Team within Homelessness Programs.
• Ensure accuracy and compliance of office management systems.
• Monitor facilities, equipment and resources per policies.
• Manage asset registers, fleet maintenance, security fobs and contact numbers.

Skills

People leadership

Office management systems

Facilities & asset management

Stakeholder relationship

Interpersonal communication

Software proficiency

Working with Children Check

Tools

Office software

Asset management software

Job description

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Red Cross believes that everyone deserves a home that is safe, secure and affordable.

In this role you will be responsible for leading the Business Operations Team within Red Cross's Homelessness Programs.

In this role, your responsibilities will include:

• Ensuring accuracy, integrity and compliance of office management systems (electronic and manual), including filing, registers and quality assurance document control
• Supporting monitoring and maintenance of facilities, equipment, amenities and resources in accordance with organisational policies and procedures
• Supporting asset and resource management activities, including asset registers, fleet maintenance, security fobs, locker allocations and contact number updates

What you will bring

• Proven track record as an effective leader, supporting and building constructive relationships within teams
• Prior experience in ensuring integrity and compliance of office management systems (electronic and manual), including filing, registers and quality assurance document control
• Ability to effectively monitor and maintain facilities, equipment, amenities and resources
• Experience within asset and resource management
• Demonstrated interpersonal skills including excellent communication skills
• Ability to build and maintain positive relationships with key stakeholders
• Demonstrated knowledge and proficiency in use of software applications
• Working with Children Check

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 5, salary from $100,776.00 + salary packaging + superannuation