Case Worker - Immediate Housing Response

Australian Red Cross; Townsville City; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary packaging up to AU$15,900 for L

Salary packaging up to AU$2,650 for M&

Flu vaccinations provided

Job summary

Australian Red Cross is recruiting for a Case Worker within the Immediate Housing Response program based in Aitkenvale, Townsville. You will provide specialised casework and holistic assessments while coordinating support with partner agencies to help clients move from crisis to stable housing.

The role requires cultural competence, strong collaboration skills, and the ability to manage complex cases while maintaining high-quality administrative support.

Qualifications

• Proven ability to provide high quality, specialist casework support and case management including holistic assessment of client needs and development of case plans.
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds.
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities.
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders.
• Proven ability to provide high-quality administrative support.
• A current Drivers licence and Working with Children Check are mandatory requirements for this role.

Responsibilities

• Provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals.
• Conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients.
• Contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to client needs.
• Collaborate with internal and external stakeholders to enhance service delivery and outcomes.

Skills

Case management

Holistic assessment

Cultural competence

Interagency collaboration

Stakeholder networking

Administrative support

Drivers licence

Job description

Case Worker - Immediate Housing Response

• Maximum term contract until 30 June 2027
• Based in Aitkenvale
• Join the world’s largest humanitarian movement

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Immediate Housing Response (IHR) provides short-term emergency accommodation and case management support to people experiencing or at risk of homelessness. This program aims to help people rebuild their lives and transition them from crisis to stable, long-term housing solutions.

In this position you will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. You will conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients. In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.

What you will bring

• Proven ability to provide high quality, specialist casework support and case management including holistic assessment of client needs and development of case plans.
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
• Proven ability to provide high-quality administrative support
• A current Driver’s licence and Working with Children Check are mandatory requirements for this role

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay.

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the Social, Community, Housing and Disability Award – Level 4, salary from $ 92,286.48.

For any enquiries, please contactLeah Aitchison on 0461 505 ***