Case Manager

Wesley Mission Queensland Limited; Southport; Sur place; AUD 39 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Salary packaging up to $15,900

Salary packaging up to $2,650 for MEAL

Career advancement opportunities

Private health insurance discounts

Gym membership discounts

Free counselling via EAP

Résumé du poste

Wesley Mission Queensland Limited is seeking a part-time Case Manager for the Youth & Health Education Service to provide client-centred case management, advocacy and support to young people on the Gold Coast. You will engage with clients, develop personalised plans and coordinate access to services in collaboration with a multidisciplinary team.

Join a team dedicated to youth wellbeing, confidentiality and social justice, with opportunities for professional development and flexible salary

Qualifications

• Completed degree in social welfare or related field.
• Understanding of adolescent family relationships.
• Experience with intake, advice, advocacy and referrals.
• Commitment to social justice, confidentiality and privacy.

Responsabilités

• Provide client-centred case management and advocacy to help youth.
• Develop, implement and review personalised support plans.
• Deliver youth-friendly wellbeing guidance and referrals.
• Facilitate educational programs, workshops and health promotion.
• Build strong relationships with services and partner organisations.
• Coordinate access to support services and resources.
• Maintain accurate case notes and program records.
• Respond to crisis situations and work in a multidisciplinary team.

Connaissances

Case management

Intake & referrals

Advocacy

Crisis response

Confidentiality

Formation

Degree in social work

Description du poste

Your Role as Case Manager – Youth & Health Education Service

In this position you will provide case management and facilitation services to program clients accessing our service. Community outreach across the Gold Coast is also a component of this role.

Key responsibilities of this position include:

• Provide client-centred case management, advocacy and support to help young people achieve their goals and address their individual needs.
• Develop, implement and review personalised support plans in collaboration with clients.
• Deliver youth-friendly support, including emotional wellbeing guidance, information and referrals to appropriate services.
• Facilitate educational programs, workshops and health promotion activities that meet the needs of the target group.
• Build and maintain strong relationships with community services, stakeholders and partner organisations to support positive client outcomes.
• Coordinate access to support services and community resources, ensuring clients receive timely and appropriate assistance.
• Maintain accurate case notes, client records, reports and program statistics in line with organisational requirements.
• Respond effectively to crisis situations, conduct client assessments and work collaboratively within a multidisciplinary team to achieve program goals.

This is a part-time position consisting of 30 hours per week.

What We Offer

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
• Career Advancement Opportunities : We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

What We’re Looking For

• A completed degree in relevant social welfare matters and understanding of family relationship issues involving adolescents.
• Strong case management principals.
• Experience with intake, advice, advocacy and referrals.
• Commitment to social justice principals, confidentiality and privacy.
• Experience in establishing and maintaining agency network relationships within the human service environment to better the needs of young people.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work

Join a Team Where Your Work Truly Matters

At YHES House, we are a passionate, youth-focused team dedicated to creating a safe, welcoming, and non‑judgemental space for young people.

Our staff and volunteers work together to help young people navigate challenges, build confidence, and work towards their goals. By joining our team, you’ll be part of a caring, committed group that puts young people at the heart of everything we do, helping them get their lives on track and thrive.