Case Worker

The Salvation Army; Wagga Wagga; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging opportunities

Parental leave

Job summary

The Salvation Army in Wagga Wagga, NSW is seeking a dedicated Case Worker to provide person‑centred, trauma‑informed support to individuals facing financial hardship. The role involves managing a caseload, developing case plans, and facilitating referrals within the Doorways program to help break cycles of disadvantage.

Applicants should hold a Diploma in a relevant discipline (or equivalent experience) and have at least one year of case work.

Qualifications

• Diploma in a relevant discipline or significant experience considered.
• At least one year of case work or delivery of community support.
• Proficiency in another language highly regarded.
• Understanding of poverty in Australia and trauma‑informed practice.

Responsibilities

• Undertake assessments and develop case plans with participants.
• Manage an active caseload (approx. 15-20 participants).
• Provide appropriate referrals to internal or external services.
• Maintain person‑centred, trauma‑informed practice and data entry per policy.

Skills

Case management

Trauma informed care

Cultural awareness

Communication

Education

Diploma in a relevant discipline

Job description

Number of Positions Available: 1

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role

We are seeking a dedicated and compassionate Case Worker to provide person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorway’s sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship.

Our practitioners are strength based, and trauma informed in their practice to build individual capacity, resilience and wellbeing. Based in Wagga Wagga, NSW, this is a Max term position until February 2027. Salary and conditions are in accordance with the SCHADS Award, level 4.

How you will impact

Undertake assessments, develop case plans in partnership with the community member (with case work being conducted in accordance with the mission and values of TSA) Work with approximately 15-20 community members at any given time (there may be some regional variance). Provides appropriate referrals to internal or external services. Evidence of professional and supportive relationships with community members in accordance to TSA Code of Conduct.

Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework. Data is entered into relevant softwares within one week of service provided in accordance with privacy principles and legislative requirements.

What you will bring

What you will bring A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered. At least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs. Proficiency in another language is highly regarded. Understanding of case work practice and structural poverty in Australia is desirable. Demonstrated ability to deal with unpredictable situations and behaviour. Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.

A valid WWCC or vulnerable person check is required

What we offer

Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and Workplace Support Leave (5 days) for 'volunteering' in Salvos initiatives; Flexible (add hybrid WFH if applicable) working arrangements, access to Fitness Passport and consumer discounts; Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency; Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Sorry Business and Ceremonial leave (up to 10 days) Seek STAR Award winner or

Best Diversity Equity and Inclusion Initiative (Aboriginal and Torres Strait Islander Recruitment and Retention Working Group) Becoming part of our Burra Burra Network - a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available Compassionate Leave - All full and part time employees are entitled to two days paid Compassionate Leave on each occasion it is required Message Stick - quarterly newsletter update from the Territorial Aboriginal and Torres Strait Islander Team for those who are interested in our work and engagement with First Nations communities, including current and upcoming activities.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a

Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities

Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here.

Check out how we're bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.

Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.