Case Worker

BaptistCare NSW & ACT; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

SCHADS Level 3 plus super & NFP salary

Discounts and benefits

In-house learning & development

Wellness programs & EAP

Employee Assistance Program

Job summary

BaptistCare NSW & ACT is seeking a compassionate Case Worker to deliver person-centred support to individuals experiencing homelessness and related mental health or AOD challenges, based in Woolloomooloo.

The role involves holistic case management, advocacy, and referral within a dynamic Community Services team, working 8.30am–4.30pm, Monday to Friday, and a max-term contract through July 2027.

Qualifications

• Qualifications in Community Services, Social Work, Counselling, or related field (Diploma minimum).
• Experience in case work or counselling with women, children and young people affected by domestic and family violence.
• Experience in social or community work, counselling, and group facilitation.

Responsibilities

• Deliver holistic case management, advocacy, and referrals for clients experiencing homelessness and related challenges.
• Collaborate with internal and external services to coordinate care and support stability and independence.
• Provide practical support in a safe, trauma-informed, strengths-based manner.

Skills

Case management

Trauma-informed care

Empathy

Collaboration

Education

Diploma minimum in Community Services/Social Work/Counselling

Job description

• Max Term Fulltime role based in Woolloomooloo until July 2027
• Hours 8.30am-4.30pm Monday - Friday
• Deliver generalist case work in the Homelessness, MH, DV and AOD Space

About the Role

We are seeking a compassionate and experienced Case Worker to deliver high-quality, person-centred support to individuals experiencing or at risk of homelessness, alongside mental health and/or alcohol and other drug (AOD) challenges.

Working within our Community Services team, you will play a key role in creating safe, inclusive, and trusted environments where people feel supported and empowered. This is a dynamic, generalist role where you will work alongside individuals to understand their unique circumstances and goals, providing holistic case management, practical support, advocacy, and referrals. You will collaborate with internal and external services to coordinate care and support people to achieve stability, wellbeing, and greater independence.

About You

You are a values-driven professional who is passionate about supporting people experiencing complex and intersecting challenges. You bring experience in case management across homelessness, mental health and/or AOD settings, with a strong understanding of trauma-informed and strengths-based practice.

You approach your work with empathy, respect, and sound judgement, and are confident navigating complex situations. You are a collaborative team player who can build strong relationships with clients and stakeholders, and you’re committed to supporting people to achieve meaningful, sustainable outcomes.

Essential Qualifications & Experience

• Qualifications in Community Services, Social Work, Counselling, or other relevant fields (Diploma minimum)
• Experience working in case work or counselling roles with women, children and young people who have experienced Domestic and Family Violence
• Experience in social or community work, counselling, and group facilitation

Key Benefits

• SCHADS Level 3 plus super and NFP salary packaging benefits
• Financial, retail and lifestyle discounts and benefits
• Access to in-house learning and development programs to assist your career growth
• Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling service
• Employee Assistance Program - Independent confidential counselling service

About Us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be - with people right at the centre.

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.