Case Manager

UnitingSA; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing support

Flexible & inclusive work environment

Leave loading

Job summary

UnitingSA in Adelaide is seeking a dedicated Case Manager to support people experiencing homelessness. You will provide wrap-around services, keeping clients safe and connected to resources within an alliance network.

Your work will be home-based and community-facing, with a focus on prevention and tenancy support.

Qualifications

• Bachelor’s degree in Social Work or related field is required.
• Experience in case management and crisis intervention is preferred.
• Familiarity with trauma-informed and strength-based approaches is desirable.

Responsibilities

• Engage with clients in their homes to build trust and develop tailored support plans.
• Collaborate with health, legal, and social services to provide holistic care.
• Respond to crises with timely, compassionate support.
• Advocate for clients to ensure their rights and needs are heard.
• Work across organisations within an alliance model.
• Maintain accurate records to support service improvements.

Skills

Case management

Crisis intervention

Trauma-informed care

Advocacy

Communication

Education

Bachelor's degree in Social Work

Cert IV in related field

Job description

Be the difference for people experiencing homelessness.

At UnitingSA, we believe that everyone deserves a place to call home. As a Case Manager, in our Prevention Team, you’ll play a vital role in helping individuals and families to stay in their home. You’ll provide personalised, wrap-around support to empower people to address the barriers that may be putting their current tenancy at risk.

What You’ll Be Doing

• Engaging with clients in their homes, to build trust and develop tailored support plans.
• Navigating complex challenges by working alongside health, legal, and social services to provide holistic, person-centred care.
• Responding to crises with skill and compassion, ensuring people receive immediate support when they need it most.
• Advocating fiercely for your clients, ensuring their rights, needs, and voices are heard.
• Opportunity to work across and together with other organisations within an alliance model.
• Keeping clear and accurate records to support meaningful service improvements.

Why This Role Matters

This is more than just a job, it’s a chance to change lives. You’ll be part of a team that celebrates every step forward, no matter how small, and stands beside people as they navigate one of the toughest times in their lives.

What You Can Expect

• A workplace that values you – Join a supportive, passionate team committed to social justice and real outcomes.
• Every day is different – No two days are the same, and you’ll be making a tangible impact in people’s lives.
• The opportunity to grow – We’ll invest in your development with ongoing training and career progression pathways.

What We Offer

• Salary Packaging: Boost your take-home pay with up to $15,900 tax-free annually, plus an additional $2,650 for meals and entertainment.
• Wellbeing Support: Access our Employee Assistance Programme for both personal and professional support.
• Flexible & Inclusive Work Environment: We embrace diversity and support work-life balance.
• Leave Loading: Enjoy a 17.5% leave loading to enhance your holiday pay.

The Team You’ll Join

You’ll work alongside a team of dedicated professionals who share your passion for helping people find hope and stability. Our Coordinator will provide guidance and support, ensuring you have everything you need to make a real impact.

Is This You?

We’re looking for someone who is compassionate, adaptable, and driven to make a difference. If you have:

• A tertiary qualification in Social Work, Social Sciences, Counselling, Psychology, or Community Services (Cert IV minimum with relevant experience).
• Experience in case management, crisis intervention, and supporting individuals with complex needs.
• A strong understanding of collaborative care, trauma-informed care, and strength-based approaches.
• Excellent communication and advocacy skills.
• A valid SA Driver’s Licence, a current National Police clearance, a Working with Children Check, an NDIS Worker Screening Check, and First Aid/CPR Certification (or willingness to obtain).