Case Manager - Start Your 2027 With Purpose

EML; Newcastle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Comprehensive learning & development

Employee Assistance Program

Job summary

EML is recruiting Case Managers in Newcastle to handle a full portfolio of physical and psychological injury claims. You will build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers to support timely recovery and return-to-work outcomes.

The role involves designing personalised treatment plans, collaborating with internal and external stakeholders, and navigating challenging conversations with confidence, empathy and resilience.

Qualifications

• Experience in customer-facing roles across medical, hospitality, retail or corporate settings.
• Excellent communication and customer service skills.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers, practitioners and rehab providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Communication

Problem solving

Empathy

Team collaboration

Initiative

Tools

CRM systems

Job description

Why Join EML?An Award-Winning Celebratory Culture That Recognises YouEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.Flexibility That Supports Your LifeAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:Monthly rostered days off, orA 9-day fortnightgiving you more control over your time and work life balance.Grow With a Specialist OrganisationBecause personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.Make a real difference in people's lives with EMLWe’re now welcoming applications for Case Managers to join us in January 2027 within our supportive, purpose‑driven team in Newcastle.This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day. As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview 9 or 10 December and available to commence work on the 11 January 2027.Why Join EML?An Award-Winning Celebratory Culture That Recognises YouEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.Flexibility That Supports Your LifeAfter your probation (and subject to performance), you have the flexibility to work from home along with the choice between:Monthly rostered days off, orA 9-day fortnightGiving you more control over your time and work life balance.Grow With a Specialist OrganisationBecause personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.What You’ll Be DoingManaging a full portfolio of physical and psychological injury claims.Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.Navigating challenging conversations with confidence, empathy and resilienceWhat We’re Looking ForIt’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate fieldThe ability to thrive in a fast paced, collaborative teamGood computer literacy with the ability to learn new systemsStrong communication, resilience and a customer‑first mindset for effective rapport‑buildingCreativity, curiosity and initiative when engaging with stakeholders?We want to hear from you!Why You’ll Love Being Part of EMLYou’ll enjoy a range of benefits designed to support your wellbeing, growth and success:Hybrid work options for better balance.Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.Corporate wellbeing program, including gym and health insurance discounts.Comprehensive learning and development tailored to help you grow.More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their familiesCompany-wide celebration events that keep us connected.Annual incentive scheme + regular salary reviews.Ready to Make an Impact?If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.Apply now and help people get their lives back.