Case Manager - Start Your 2027 With Purpose

EML Group; Newcastle; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

EAP for employees and families

Company‑wide celebration events

Annual incentive scheme

Job summary

EML Group in Newcastle, NSW, invites applications for the Case Manager role starting January 2027 within a supportive, purpose‑driven team. You will manage a full portfolio of physical and psychological injury claims, build empathetic relationships with injured workers, employers and practitioners, and design recovery plans to support timely return‑to‑work outcomes.

This role offers hybrid work arrangements and a culture of recognition, development pathways and a strong focus on making a

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate settings.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and adaptability to learn new systems.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Initiative

Job description

Case Manager - Start Your 2027 With Purpose

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

We’re now welcoming applications for Case Managers to join us in January 2027 within our supportive, purpose‑driven team in Newcastle.

This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day. As part of our interview process, successfully reviewed applicants will need to be available to attend a face‑to‑face group interview 9 or 10 December and available to commence work on the 11 January 2027.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (and subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

Giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

What You’ll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field
• The ability to thrive in a fast paced, collaborative team
• Good computer literacy with the ability to learn new systems
• Creativity, curiosity and initiative when engaging with stakeholders?

We want to hear from you!

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.