Team Leader / Service Coordinator

Subee PL; Coffs Harbour; On-site; AUD 70,000 - 95,000; Full time

Job summary

Subee PL in Coffs Harbour is seeking a caring Team Leader/Service Coordinator to join our aged and disability care team. You will lead day-to-day care delivery, coordinate services for clients, and support a compassionate, person-centred approach.

The role requires experience in aged and disability care, strong communication, and a commitment to dignity and independence for clients. A current First Aid certificate and a valid driver's licence are preferred.

Qualifications

• Experience in aged care, disability care, home care, or residential care.
• Experience as a senior carer, team leader, or similar support role.
• Sound knowledge of Support at Home, HCP and NDIS.
• Strong communication and interpersonal skills.
• Positive, supportive, and flexible approach to leadership.
• Good organisational skills and attention to detail.
• Commitment to person-centred care and respectful practice.
• Current First Aid certificate.
• Valid driver's licence and reliable transport, if required.

Responsibilities

• Provide compassionate, person-centred care and support to clients
• Lead, support, and encourage administration, clinical and care staff in their daily work
• Help coordinate day-to-day care services and team activitiesHold a case load of clients and monitor and review care plans to ensure individual needs and budgets are met
• Maintain clear and accurate documentation, progress notes, and incident reports
• Build positive relationships with residents, clients, families, and colleagues
• Promote dignity, choice, independence, and quality of life
• Support a culture of teamwork, kindness, safety, and continuous improvement
• Ensure care is delivered in line with policies, procedures, and aged care and disability standards
• Facilitate expansion and growth of operation on Mid North Coast

Skills

Leadership

Communication

Organisation

Teamwork

Education

Individual Support (Ageing)

Job description

We are looking for a caring, experienced, and community-minded Team Leader/ Service Coordinator to join our aged and disability care team in our Coffs Harbour office. This is a rewarding opportunity for someone who is passionate about supporting aged and clients with all abilities to live with dignity, comfort, and independence, while also guiding and encouraging a dedicated care team. In this role, you will provide service coordination for clients and help lead day-to-day care delivery. You will play an important part in creating a safe, welcoming, and respectful environment where older people and those living with disabilities feel valued, heard, and supported.

Key responsibilities

• Provide compassionate, person-centred care and support to clients
• Lead, support, and encourage administration, clinical and care staff in their daily work
• Help coordinate day-to-day care services and team activitiesHold a case load of clients and monitor and review care plans to ensure individual needs and budgets are met
• Maintain clear and accurate documentation, progress notes, and incident reports
• Build positive relationships with residents, clients, families, and colleagues
• Promote dignity, choice, independence, and quality of life
• Support a culture of teamwork, kindness, safety, and continuous improvement
• Ensure care is delivered in line with policies, procedures, and aged care and disability standards
• Facilitate expansion and growth of operation on Mid North Coast

About you

• Experience in aged care, disability care, home care, or residential care
• Experience as a senior carer, team leader, or similar support role
• Sound knowledge of Support at Home, HCP and NDIS
• Strong communication and interpersonal skills
• A positive, supportive, and flexible approach to leadership
• Good organisational skills and attention to detail
• A commitment to person-centred care and respectful practice
• Relevant qualification in Individual Support (Ageing), Aged Care, Disabilities, Community Services, Nursing, or similar
• Current First Aid certificate
• Valid driver's licence and reliable transport, if required

About us

• A well established, quality organisation with approved / registered provider status in aged care, NDIS and ACIS (Australian Community Industry Standard). A supportive and welcoming team culture.
• The opportunity to make a meaningful difference every day
• Ongoing learning and professional development
• Competitive salary based on experience and qualifications