RTW Case Manager

EML Group; Sydney; Ibrido; AUD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee Assistance Program (EAP)

Company-wide events

Annual salary reviews

Descrizione del lavoro

EML in Sydney is seeking a Return to Work Case Manager for a permanent, full-time role within the Specialised Insurance Group (SIG). You will manage physical and psychological injury claims, collaborate with injured workers, employers, medical practitioners and rehabilitation providers, and drive return-to-work outcomes.

The role welcomes diverse backgrounds in customer service and allied health, and offers hybrid work options, learning and development, and a structured career path within a

Competenze

• Strong customer service experience in medical, allied health, hospitality, retail or corporate environments.
• Experience in allied health, rehabilitation, disability support or case management is highly regarded.
• Ability to thrive in a fast-paced, collaborative environment with competing priorities.
• Good computer literacy and ability to learn new systems quickly.
• Strong communication, resilience and a customer-first mindset.
• Creativity, curiosity and initiative when engaging with stakeholders.
• Genuine passion for helping people get their lives back.

Mansioni

• Managing a portfolio of physical and psychological injury claims.
• Building empathetic relationships with injured workers, employers and providers.
• Developing proactive strategies to support recovery and return-to-work.
• Coordinating treatment plans with internal and external stakeholders.
• Reviewing entitlements, processing payments and liability.
• Facilitating case conferences to progress recovery and RTW.
• Navigating challenging conversations with confidence and resilience.

Conoscenze

Customer service

Case management

Communication

Digital literacy

Empathy

Resilience

Descrizione del lavoro

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We're now welcoming applications for Return to Work Case Manager to join our supportive, purpose-driven team in Sydney on a permanent, full‑time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment can make a real difference every day.

This is an exciting opportunity to join EML's Specialised Insurance Group (SIG), supporting our Hospitality Industry Insurance (HII) and Trinity Insurance portfolios.

You’ll manage a portfolio of physical and psychological injury claims, working closely with injured workers, employers, medical practitioners and rehabilitation providers to support recovery and return‑to‑work outcomes.

Whether you're looking to transfer your allied health experience into a corporate environment, build on your existing case management skills or bring your strong customer service background into a new career, this is an opportunity to make a meaningful difference.

What You’ll Be Doing

• Managing a portfolio of physical and psychological injury claims, applying sound judgement and decision‑making to achieve positive outcomes.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Developing and implementing proactive strategies to support recovery and sustainable return‑to‑work outcomes.
• Coordinating treatment, rehabilitation and recovery plans in collaboration with internal and external stakeholders.
• Reviewing claim entitlements, processing payments and determining liability in line with relevant guidelines.
• Facilitating case conferences and stakeholder discussions to progress recovery and return‑to‑work plans.
• Navigating challenging conversations with confidence, empathy and resilience.

What We’re Looking For

It's okay if you haven't worked in claims management before. What matters most is your commitment to helping others, your ability to build relationships and your willingness to learn.

Do you have…

• Strong customer service experience, ideally within a medical, allied health, hospitality, retail or corporate environment?
• Experience in allied health, rehabilitation, disability support or case management? This is highly regarded but not essential.
• The ability to thrive in a fast‑paced, collaborative environment while managing competing priorities?
• Good computer literacy, confidence navigating multiple systems and the ability to learn new technology quickly?
• Strong communication skills, resilience and a customer‑first mindset?
• Creativity, curiosity and initiative when engaging with different stakeholders?
• A genuine passion for helping people get their lives back?

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.