Case Manager - Homefront

Sacred Heart Mission; City of Melbourne; On-site; AUD 66,000 - 72,000; Full time

Benefits offered by this job

Salary packaging

Long service leave

Annual leave loading

Wellbeing leave

EAP

Job summary

Sacred Heart Mission's Homefront program provides crisis accommodation and a gender-specific response to women experiencing homelessness. The Case Manager will provide information, support, and case management to women who access the program, in line with SHM values and funding requirements.

As a Case Manager you will provide person-centred support, deliver flexible case management and outreach, respond to daily site operations, and collaborate with colleagues and partner agencies to ensure

Qualifications

• Provide person-centred support and case management to women in crisis accommodation.
• Deliver flexible case management and outreach to residents and THM properties.
• Coordinate with colleagues and partner agencies for client-centred housing outcomes.

Responsibilities

• Provide person-centred support and case management to women residing in Homefront crisis accommodation, assisting them to build safety, stability and independence while preparing for and transitioning to sustainable housing outcomes.
• Deliver flexible case management and outreach support to women residing in crisis accommodation, Transitional Housing Management (THM) properties and long-term housing, supporting tenancy establishment, sustainment and successful community settlement.
• Respond to the day-to-day operations of the Homefront site, providing timely client support, managing competing priorities, and contributing to a safe, welcoming and well-functioning environment.
• Work collaboratively with colleagues and partner agencies through effective teamwork, communication, case coordination and handovers to ensure coordinated and client-centred support.

Skills

Case management

People support

Team collaboration

Job description

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your New Role

Homefront is a program of Sacred Heart Mission's Women’s Services that provides crisis accommodation and is committed to delivering a gender specific response to the needs of women experiencing homelessness and other associated issues. to be responsible for providing the information, support, and case management to women who access the program. This is a 12 month full time contract.

The purpose of this role is to ensure that Homefront provides the highest quality, most effective and caring service to women in accordance with SHM’s values and legislative and funding requirements. Also, to ensure that Homefront responds flexibly to the immediate needs of women who are experiencing homelessness, or at imminent risk of homelessness and/or in other crises, through the provision of information, support, and case management to find sustainable housing options.

Your Day-to-Day

As a Case Manager, you will:

• Provide person-centred support and case management to women residing in Homefront crisis accommodation, assisting them to build safety, stability and independence while preparing for and transitioning to sustainable housing outcomes.
• Deliver flexible case management and outreach support to women residing in crisis accommodation, Transitional Housing Management (THM) properties and long-term housing, supporting tenancy establishment, sustainment and successful community settlement.
• Respond to the day-to-day operations of the Homefront site, providing timely client support, managing competing priorities, and contributing to a safe, welcoming and well-functioning environment.
• Work collaboratively with colleagues and partner agencies through effective teamwork, communication, case coordination and handovers to ensure coordinated and client-centred support.

Click here to download a copy of the position description

You Can Look Forward To

• Pay Classification Social and Community Services Employee Level 4 ($48.11 - $51.77 per hour).
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• Generous leave entitlements, 17% annual leave loading, gifted leave over holiday period, wellbeing leave & more.
• Access to the Portable Long Service Benefits Scheme.
• A supportive work environment: Regular supervision, Psychological First Aid, EAP etc.
• Making a real difference in the lives of those experiencing homelessness and social disadvantage.

Closing date for applications: 11.59pm, Friday 16th October 2026*

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.

Sacred Heart Mission's Women's Services programs provide specialist services to vulnerable women experiencing homelessness and disadvantage - covered under Section 88 of the Equal Opportunity Act 2010 (VIC). As a welfare service, Sacred Heart Mission is entitled to a general exception under Section 28 of the Equal Opportunity Act 2010 to employ people identifying as women for Women's Services Programs.