Specialist Family Violence Practitioner – Case Management

The Salvation Army; Melbourne; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid parental leave

Purchased Leave scheme

Health & wellness initiatives

Job summary

The Salvation Army in Windsor, VIC is seeking a Specialist Family Violence Practitioner to provide outreach case management for adult and child victim-survivors, delivering trauma-informed, client-centred support to safety, recovery and wellbeing.

Reporting to the Team Leader, the role includes assessments, crisis response, and ongoing support, with data recording and documentation to TSA standards and risk escalation when needed.

Qualifications

• Tertiary qualification in Social Work or related field.
• Experience in case management within family violence or related services.
• Knowledge of trauma-informed practice and risk assessment.

Responsibilities

• Provide outreach case management to victim-survivors of family violence.
• Conduct assessments of client needs, risks from intake to case closure.
• Develop and review individual case plans with clients to support self-determination and goals.
• Maintain accurate and up-to-date client records in accordance with TSA standards.
• Identify and escalate risks and opportunities to improve service delivery.
• Monitor client outcomes and contribute to team performance.

Skills

Case management experience

Trauma-informed practice

Risk assessment

Education

Tertiary qualification in Social Work or related field

Tools

Data/records management systems

Job description

Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Why this role mattersAt The Salvation Army , we stand alongside individuals impacted by family violence, helping them move from crisis to safety, healing and recovery. We're looking for a passionate and experienced Specialist Family Violence Practitioner to join our dedicated team delivering life-changing support.This is your opportunity to work within a leading family violence service, providing trauma-informed, client-centred outreach support that empowers victim-survivors to reclaim safety, independence and hope.About the roleAs a Specialist Family Violence Practitioner, you will provide outreach case management support to adult and child victim-survivors experiencing family violence. The role includes assessment, crisis response, and ongoing support, helping victim-survivors access safety, recovery, and wellbeing outcomes.Working from a feminist, trauma-informed framework, you will deliver high-quality family violence and child wellbeing responses that empower victim-survivors and enhance their safety.Reporting to the Team Leader, this is a fixed-term full-time position, contracted until June 2028 , based in Windsor, VIC .ConditionsCompensation is in accordance with SCHADS Level 5. $53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.How you will make an impactBuild effective, empowering relationships with clients that uphold the principles of the National Family Violence Model of CareProvide high-quality case management support in line with TSA models and standards of practiceConduct ongoing assessments of client needs, risks and circumstances from intake through to case closureDevelop, implement and review individual case plans in partnership with clients, supporting self-determination and goal achievementAssist clients to access holistic support services, community connections and advocacy opportunitiesMaintain accurate and up-to-date client records and data in accordance with TSA standards and proceduresIdentify and escalate risks, service gaps and improvement opportunities to support safe and effective service deliveryMonitor client outcomes and contribute to achieving team performance and service delivery targetsWhat you will bringA tertiary qualification in Social Work or a related field (essential)Demonstrated experience in case management within family violence or related community servicesUnderstanding of family violence frameworks, risk assessment and trauma-informed practiceAdvanced computer skills, including experience with data and record management systemsA current Victorian Driver’s Licence (essential)A Victorian Employee Working with Children Check (essential)What we offerThe Salvos offer eligible employee's a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefitGenerous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activitiesAccess to EAP and health & wellness initiatives incl Fitness PassportAboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)Ongoing training and development opportunities that enhance on the job skills and proficiencyRewarding and fulfilling purpose driven careers that have positive and sustainable / social impactsHow to applyAre you ready to be a part of our mission to end Family Violence?Please submit your resume and a compelling cover letter explaining your passion for this work and your alignment with the role requirements.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration