Case Manager- Mount Isa - Make a Difference

Centacare North Queensland (NQ); Mount Isa City; Presencial; AUD 92.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary starting

Mount Isa location allowance

Salary packaging benefits

Leave entitlements (5 weeks + loading)

Birthday leave

Sign-on bonus

Professional development

Loyalty leave

Bonus leave

Wellbeing support

Card reimbursements

Descripción de la vacante

Centacare North Queensland (NQ) is a not-for-profit organisation delivering counselling, family support and community services across North Queensland, including Mt Isa. The role focuses on case management, intake and risk assessment, while maintaining client data and building partnerships.

You will work within a supportive, values-driven team in Mount Isa. The position offers professional development opportunities, flexible outreach activities and a focus on community impact in a resourceful,

Formación

• Excellent written and verbal communication skills.
• Strong analytical skills.
• A current Driver's Licence is required.
• Disability Worker Screening and Working with Children Blue Card eligibility required.

Responsabilidades

• Case management support and development of early intervention strategies.
• Intake, triage and initial assessment of risk and eligibility.
• Maintain participant information in electronic data systems per policy.
• Develop community partnerships and referrals.
• Attend meetings and participate in supervision and professional development.
• Undertake outreach and community engagement activities.
• Contribute to program development and community education.
• Comply with legislation, agreements and quality management systems.

Conocimientos

Written and verbal communication

Analytical skills

Driver's licence

Disability Worker Screening

Educación

Social Work / Human Services / Behavioural Sciences degree

Community sector certificate level 4+

Descripción del empleo

Introduction:

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

Benefits You Will Enjoy

• Salary starting $92,286 (dependant on experience and skills) plus $2500 pa above award allowance
• Mount Isa Location Allowance: $5,000
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance with Eziway Salary Packaging
• 5 Weeks Annual Leave pa + 17.5% leave loading - that is one week extra
• 1 day Birthday Leave
• Sign on bonus of $200
• Investment in professional development and training including practice supervision
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder
• CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card

Joining a values-driven, supportive and inclusive team, your duties will include:

• Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals.
• Undertake intake, triage and initial assessment to determine level of risk, urgency and program eligibility, prioritising high-risk or crisis presentations in accordance with service guidelines.
• Ensure electronic data systems are utilised to record and maintain participants’ personal information in accordance with service agreement/s, legislation and program policies and procedures.
• Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ’s programs.
• Attend and participate in meetings, professional supervision and professional development.
• Undertake outreach and community engagement activities as required.
• Program development and implementation including contribute to planning and provision of community education and support.
• Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements.

Skills and Experiences:

To be successful in this role you will have:

• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Certificate level 4 or higher qualification in the community sector plus at least two years’ experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
• Excellent written and verbal communication skills as well as strong analytical skills.
• A current Driver's Licence.
• Currently hold, and/or eligibility to obtain and maintain, both a Disability Worker Screening and a Working with Children Blue Card.

Desirable

• Experience in group facilitation.
• Experience working as part of a large and multi-disciplinary team.
• Willingness and ability to work outside normal office hours as determined by Manager or Coordinator of Homelessness Services, in accordance with the SCHADS Award.
• Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.