Care Partnering - Care Partner Support Officer

Columbia Hospitality, Inc.; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $18,549 peryear

Gym access

Free Employee Assistance Program (EAP)

Annual team dinners / events

Job summary

The Australian not-for-profit organisation ECH is seeking a Care Partner Support Officer to work with older people, families and carers to coordinate services that support independence and wellbeing. You will manage a caseload, develop tailored care plans and guide clients through aged care services and funding options.

Working with experienced teams, you will deliver person-centred support and adapt to changing needs, building trusted relationships while making a meaningful difference every

Qualifications

• Tertiary qualifications in Human or Behavioural Sciences, Social Work, Allied Health, Aged Care, Community Services or related field.
• Experience in client case management
• Current National Police Check (or willingness to obtain)
• Current driver's licence

Responsibilities

• Manage a caseload and act as a trusted contact for clients and advocates
• Undertake wellbeing assessments and develop goal-focused care plans
• Coordinate services and respond proactively as client needs change
• Support clients to navigate aged care services, funding and support options
• Collaborate with clinical and multidisciplinary teams to achieve positive outcomes
• Maintain accurate records and contribute to quality service delivery and continuous improvement

Skills

Relationship-building

Customer service

Communication

Empathy and client-centered approach

Organization and prioritization

Problem-solving and resilience

Team collaboration

Education

Tertiary qualifications in Human/Behavioural Sciences or Social Work/Aged Care

Job description

Your opportunity

As a Care Partner Support Officer, you'll work closely with older people, their families, carers and advocates to coordinate services that support independence, wellbeing and quality of life. You'll manage a caseload of clients, develop tailored care plans and provide guidance that helps clients navigate aged care services, funding and support options.

Working alongside experienced Care Partners and multidisciplinary teams, you'll play an important role in ensuring clients receive responsive, person-centred support that evolves with their changing needs. This is an excellent opportunity for someone who is passionate about helping others and enjoys building trusted relationships while making a meaningful difference every day

You’ll make an impact by

• Managing a caseload and acting as a trusted point of contact for clients and their advocates
• Undertaking wellbeing assessments and developing goal-focused care plans
• Coordinating services and responding proactively as client needs change
• Supporting clients to navigate aged care services, funding and support options
• Collaborating with clinical and multidisciplinary teams to achieve positive outcomes
• Maintaining accurate records and contributing to quality service delivery and continuous improvement

What you’ll bring

To succeed in this role, you’ll need the following qualifications:

• Relevant tertiary qualifications in Human or Behavioural Sciences, Social Work, Allied Health, Aged Care, Community Services or a related field
• Experience in client case management
• Current National Police Check (or willingness to obtain)
• Current driver's licence

We would also love you to bring the following skills:

• Strong relationship-building and customer service skills
• Excellent communication and interpersonal skills
• Empathy, respect and a client-centred approach
• Strong organisational skills and ability to manage competing priorities
• Resilience, adaptability and sound problem-solving capability
• A collaborative mindset and commitment to teamwork

Why join ECH?

We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits.

You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.

What does this mean for you?

• As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income
• We support your health and fitness with free access to ECH gyms and discounted wellness services and Free Employee Assistance Program (EAP)
• Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings
• Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP)

For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers

Applications close Sunday 2nd November 2026

For more information, please contact [e-mail]

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.