Case Manager

Mission Australia; Cootamundra; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Volunteering opportunities

Additional annual leave

Leave for special occasions

Job summary

Mission Australia is seeking a dedicated Case Manager for the Integrated Domestic and Family Violence Services (IDFVS) in Cootamundra, NSW. You will deliver specialist, trauma-informed case management to adult and child victim-survivors, focusing on safety, empowerment and long-term wellbeing within a multi-agency model.

You will engage with people who use violence when safe, facilitate referrals to programs, contribute to family safety planning and support accountability and behaviour change in

Qualifications

• Degree or Associate Diploma in a relevant field or equivalent experience.
• Proven case management and trauma-informed service delivery.
• Strong communication, advocacy, and collaboration skills.
• Ability to work with diverse and marginalised communities, including CALD and Aboriginal peoples.

Responsibilities

• Conduct risk and needs assessments and develop individual case plans.
• Provide trauma-informed support, advocacy and referrals to legal, housing, health and counselling services.
• Engage with children and young people where appropriate.
• Coordinate safety planning and referrals to targeted programs.
• Maintain records and support data reporting and interagency collaboration.

Skills

Case management

Trauma-informed

Communication skills

Negotiation

Education

Relevant degree / Diploma

Job description

Permanent role

• Permanent role| 38 Hours per week
• $94,472 per annum + Super + Not for Profit Salary Packaging

Location

• Location: Cootamundra NSW 2590
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose .

Your Opportunity

Are you passionate about supporting victim-survivors of domestic and family violence? Do you want to make a meaningful impact in your local community? Join our dedicated team delivering the Integrated Domestic and Family Violence Services (IDFVS) program in Cootamundra NSW.

As a Case Manager, you will provide specialist, trauma-informed case management to adult and child victim-survivors of domestic and family violence (DFV), with a focus on safety, empowerment, and long-term wellbeing. You will work within a multi-agency, integrated service model, collaborating with local partners to deliver flexible, culturally safe, and client-centred support.

In addition to supporting victim-survivors, you will also play a role in engaging with people who use violence, where it is safe and appropriate to do so. This includes providing referrals to Men’s Behaviour Change Programs (MBCPs) and other relevant services, contributing to whole-of-family safety planning, and supporting accountability and behaviour change in line with the IDFVS model.

Although this is not an identified position, we strongly encourage Aboriginal and Torres Strait Islander people to apply.

Your key responsibilities will be:

• Conduct comprehensive risk and needs assessments using tools such as the DVSAT .
• Develop and implement individualised case plans in partnership with clients.
• Provide ongoing support, advocacy, and referrals to relevant services including legal, housing, health, and counselling.
• Engage with children and young people as clients in their own right, where appropriate.
• Support people using violence through information, referral, and coordinated safety planning, in collaboration with specialist services.
• Utilise brokerage funds to support client safety and wellbeing.
• Maintain accurate records and contribute to data reporting
• Participate in interagency collaboration, community education, and service promotion activities.

Requirements for Success

• Relevant degree or Associate Diploma with relevant experience; or other appropriate qualification with relevant experience
• Demonstrated case management and intervention delivery skills

Demonstrated experience working with people who have experienced trauma and an ability to provide culturally safe, inclusive, and person-centred support to individuals from diverse and marginalised communities, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, and LGBTQIA+ individuals.

• Experience working in the community service sector, particularly with DV or Justice and a thorough understanding of the impacts of violence within intimate partner relationships is desirable
• Understanding of Domestic & Family Violence, its complexities, and consequences, particularly as they affect Aboriginal Women and Children, and sensitivity to their needs.
• Knowledge and understanding of the criminal justice response to Domestic & Family Violence
• Good communication skills, particularly in negotiation, advocacy, and conflict resolution
• Current First Aid and CPR Certificate
• Current NSW Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay (https://accesspay.com.au/))
• Free external, confidential counselling and access to chaplaincy support (https://www.missionaustralia.com.au/about-us/our-purpose/chaplaincy)
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia .