Acting - Technical Improvement Manager

Allianz; City of Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development

Employee discounts & wellbeing perks

Job summary

Allianz in Melbourne, VIC, is seeking a Technical Improvement Manager to lead Personal Injury & Commercial claims. The role focuses on delivering technical intervention, guiding a team, and shaping the program across WorkSafe Victoria.

The 12-month contract involves stakeholder engagement, process creation, and performance reporting. The incumbent will drive regulatory alignment, coach staff, and push for innovative improvements in a rapidly evolving digital insurance landscape.

Qualifications

• Comprehensive knowledge of Victorian Workers’ Compensation legislation and regulations.
• Experience managing technical claims and discussing complex matters with stakeholders.
• Experience in the Victorian Scheme, preferably within an Agent environment.
• Ability to lead, coach, and empower people to develop individual and team potential.
• Strong partnerships with stakeholders to influence outcomes.
• Experience in project management and operational improvement, including target setting, analysis, development, improvement and reporting.
• Ability to plan and prioritize effectively, organize tasks, and manage resources.
• Proven analytical and critical thinking to interpret data and inform decisions.
• Excellent verbal and written communication and presentation skills.
• Interest in leveraging emerging technologies for a digital landscape.

Responsibilities

• Provide technical and operational direction for Personal Injury and workers' compensation Victoria.
• Ensure timely technical intervention across the lifecycle of each claim.
• Develop relationships with Worksafe staff and regulator objectives.
• Oversee the Integrity Review program and allocate related responsibilities.
• Create processes to support technical intervention in case management.
• Ensure programs have targets, controls and measurable performance.
• Own policy and procedure documents and updates relevant to technical programs.
• Monitor environmental developments impacting claims strategies.
• Recommend projects and initiatives to improve claims management.
• Raise technical capability and performance awareness across the business.

Skills

Victorian WC law

Technical claims

Stakeholder management

People leadership

Cross-functional collab

Project management

Process improvement

Prioritization

Analytical thinking

Problem solving

Communication

Emerging tech in insurance

Job description

TECHNICAL IMPROVEMENT MANAGER – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC (12 MONTH CONTRACT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of the role is to provide technical and operational advice and direction for Personal Injury, workers compensation Victoria, and manage a team to deliver the appropriate level of technical engagement within our social insurance cases and programs.

• Ensure timely technical intervention occurs over the lifecycle of each claim, and technical specialists are aware and capable of undertaking their responsibilities and that processes and programs are described, implemented, complied with and controlled appropriately.
• Develop key relationships with relevant Worksafe staff and become aware of the regulators’ key scheme liability management objectives, plans, and expectations of its Agents.
• Be responsible for WorkSafe's Integrity Review program and allocate resorting responsibilities of the Claims Specialists dedicated to that program.
• Consult, collaborate, and influence Technical Specialists that have the responsibility of supporting the broader program requirements.
• Create processes and procedures that support the wider program objectives of ensuring consistent and strategic Technical Specialist intervention into case management.
• Ensure all programs have adequate targets, controls and measures in face and the performance is regularly reviewed and communicated.
• Own Policy and Procedure documents, including any changes and enhancements that are relevant to the technical intervention programs.
• Monitor, assess and report on any environmental development that has the potential to impact upon claims strategies and performance.
• Provide recommendations to the Claims Manager into projects and initiatives that can improve claims management objectives.
• Raise technical capability, improvements in technical decision making and performance awareness across the business.

About you

• Comprehensive knowledge of Victorian Workers’ Compensation legislation and regulations
• Significant experience in managing technical claims and situations and an ability to discuss complex matters with internal and external stakeholders
• Experience working within the Victorian Scheme, preferably within an Agent environment
• Demonstrated ability to lead, coach, and empower people to develop individual and team potential
• Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes
• Experience in project management and operational improvement, including target setting, process / performance analysis, development, improvement and reporting
• Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends, and links that inform judgements and solutions
• Highly developed ’first principles’ problem-solving skills, combined with a curious and creative mind‑set, with the ability to identify opportunities and create innovative improvement solutions.
• Excellent verbal and written communication and presentation skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.