Senior Case Manager Level 1

Allianz Australia; Newcastle-Maitland; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Career development

Employee discounts

Well-being programs

Job summary

Allianz Australia is seeking a Senior Case Manager – Workers' Compensation in Charlestown to manage a portfolio of claims from inception to finalisation, focusing on return to work and return to health outcomes while modelling leadership and collaboration across teams. This role also involves guiding case strategy and stakeholder engagement.

You will apply medico-legal knowledge to bodily injury claims, coach others, drive process improvements, and ensure compliance with regulatory requirements

Qualifications

• Structured training with portfolio of evidence demonstrating proficiency with systems, software, databases, reporting and communication tools.
• Medico-legal qualifications and experience in bodily injury claims across insurance, legal, medical or complex customer service sectors.
• Ability to lead, coach, and cover roles such as Case Reviewer and Team Manager when needed.
• Strong planning, prioritization and leadership to guide the team.
• Excellent verbal and written communication; interpret complex information and balance empathy with outcomes.

Responsibilities

• Manage a portfolio of Workers' Compensation claims from inception to finalisation.
• Focus on strategic collaboration to optimise return to work and health outcomes.
• Foster relationships with stakeholders including claimants, families, legal and medical professionals.
• Coach and lead projects to enhance claims results and outcomes.
• Monitor regulatory compliance and identify policy improvements within Allianz.

Skills

Systems proficiency

Medico-legal experience

Leadership & mentorship

Communication skills

Digital mindset

Education

Medico-legal qualifications

Tools

Databases

Reporting tools

MS Office / BI tools

Job description

Senior Case Manager – Workers Compensation – Charlestown

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to manage a portfolio of Nominal Insurer claims from inception to finalisation in accordance with both relevant regulatory and Allianz requirements, to maintain a focus on strategic collaboration and case management at all times, and to maximize return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

About The Role

• Focus on strategic collaboration and case management specifically for Workers' Compensation claims for government clients to optimize return to work and health outcomes for claimants, while coaching and leading projects to enhance claims results.
• Make informed liability decisions for claims based on comprehensive evaluation of all relevant and accessible information.
• Foster effective relationships with stakeholders, including injured claimants, families, legal and medical professionals, to achieve successful outcomes, while coaching others to develop these skills.
• Uphold high customer service standards and maintain strong relationships with key stakeholders, demonstrating deep knowledge of the business, industry, and customer needs.
• Continuously assess Workers' Compensation claims for treatment and rehabilitation needs, identify trends for risk management, and recommend policy improvements to ensure compliance and enhance claims practices.

About You

• Successfully completed structured training and compiled a portfolio of evidence, demonstrating technical proficiency with systems, software, databases, reporting, and communication tools.
• Possesses relevant medico-legal qualifications and experience in bodily injury claims processes across insurance, legal, medical, or complex customer service sectors.
• Capable of working collaboratively in a team environment, providing advice and guidance, and temporarily fulfilling roles such as Case Reviewer and Team Manager to support the team.
• Exhibits strong planning and prioritization skills, effectively organizing tasks and managing competing resources, while displaying leadership and encouraging these behaviours in others.
• Demonstrates excellent verbal and written communication skills, with the ability to interpret complex information, extract insights, and balance empathy with achieving optimal commercial outcomes for Allianz.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’allianz-support.yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.