Case Manager Level 1

Allianz Australia; Newcastle-Maitland; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

Mentoring and development

Learning resources

Employee share purchase program

Product discounts

Job summary

Allianz Australia is seeking a Case Manager for Workers' Compensation in Charlestown to support injured workers through the claims process, coordinating care and guiding them back to work. You will build relationships with providers, agencies and customers, applying empathy and strong organizational skills.

This role invites a collaborative, customer‑focused professional; experience in workers compensation or case management is valued.

Qualifications

• Empathetic, customer-focused approach to support injured workers.
• Ability to work in a collaborative team and provide guidance to colleagues.
• Willingness to leverage emerging technologies in a digital claims environment.
• Strong communication skills and ability to interpret medical reports.
• Ability to handle difficult situations professionally and resolve complex issues.
• Experience in a claims, workers compensation, or case management environment is advantageous.

Responsibilities

• Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes.
• Make key liability decisions and assess claims for reasonable and necessary treatment.
• Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.
• Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.

Skills

Empathy

Customer focus

Teamwork

Digital mindset

Resilience

Problem solving

Stakeholder mgmt

Job description

Case Manager – Workers Compensation – Charlestown

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

Step into a role where your resilience and compassion are key to your success. As a Case Manager, your primary goal is to support workers who have experienced workplace injuries, guiding them on their journey back to health and facilitating their safe turn to work. You will play a crucial role in keeping all stakeholders informed throughout the claims process, offering guidance and support to help them navigate the process with clarity and confidence.

About The Role

• Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes.
• Make key liability decisions and assess claims for reasonable and necessary treatment.
• Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.
• Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.

About You

• Extensive experience working as part of a highly resilient team.
• Experience in a comparable industry or case management experience is desirable but not essential.
• Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
• Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
• Ability to handle difficult situations professionally while resolving complex issues.
• Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice

Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like '[e-mail]' or '[e-mail]', it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.