Case Manager - Homelessness

The Salvation Army Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Salvation Army Australia in Sydney is seeking a Case Manager to provide trauma-informed, person-centred support to individuals and families experiencing homelessness. Based in Surry Hills, this full-time permanent role reports to the Team Leader and offers pay aligned with SCHADS Crisis Level 2.

You will develop tailored plans, conduct risk assessments, maintain records, and collaborate with teams and external services to promote housing stability and independence.

Qualifications

• Diploma or higher in Community Services, Social Work, or related field (or currently working towards a degree).
• Experience in case management and supporting people experiencing homelessness, mental health challenges, AOD issues, or other complex needs.
• Sound understanding of trauma-informed practice and client-centred approaches.

Responsibilities

• Deliver case management, crisis intervention, and transitional support in line with the National Homelessness Stream Model of Care.
• Develop, implement, and regularly review tailored case and care plans with clients.
• Support residents and outreach clients through ongoing case management and advocacy.
• Conduct risk assessments and safety planning for outreach and offsite activities.
• Maintain accurate client records, case notes, and reporting requirements.
• Collaborate with multidisciplinary teams and external agencies to achieve positive client outcomes.
• Contribute to a safe, inclusive, and culturally responsive service environment.

Skills

Trauma-informed care

Client-centred approach

Stakeholder engagement

Documentation

Communication

Adaptability

Education

Diploma in Community Services or related field

Tools

NSW Working with Children Check

Nationally Coordinated Criminal History Check

Driver’s Licence

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Australia’s Homelessness Stream delivers high-quality, person-centred services to individuals and families at risk of or experiencing homelessness. We provide accommodation, case management, outreach, financial assistance, and connections to specialist services – supporting people to rebuild independence and stability.

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Australia’s Homelessness Stream delivers high-quality, person-centred services to individuals and families at risk of or experiencing homelessness. We provide accommodation, case management, outreach, financial assistance, and connections to specialist services – supporting people to rebuild independence and stability.

About The Role

Join Foster House and make a meaningful difference in the lives of individuals and families experiencing homelessness. As a Case Manager, you will provide trauma-informed, person-centred support that empowers clients to achieve housing stability, strengthen social connections, and build pathways to independent living. Reporting to the Team Leader, this is a full-time permanent role based in Surry Hills. Salary is in accordance with SCHADS Crisis Level 2.

How You Will Make An Impact

• Deliver case management, crisis intervention, and transitional support in line with the National Homelessness Stream Model of Care.
• Develop, implement, and regularly review tailored case and care plans with clients.
• Support residents and outreach clients through ongoing case management and advocacy.
• Conduct risk assessments and safety planning for outreach and offsite activities.
• Maintain accurate client records, case notes, and reporting requirements.
• Collaborate with multidisciplinary teams and external agencies to achieve positive client outcomes.
• Contribute to a safe, inclusive, and culturally responsive service environment.

What You Will Bring

• Diploma or higher qualification in Community Services, Social Work, or a related field (or currently working towards a degree).
• Experience in case management and supporting people experiencing homelessness, mental health challenges, AOD issues, or other complex needs.
• Sound understanding of trauma-informed practice and client-centred approaches.
• Strong stakeholder engagement, communication, and documentation skills.
• Ability to work collaboratively and adapt to changing service needs.
• NSW Working with Children Check.
• Willingness to complete a Nationally Coordinated Criminal History Check.
• Current Driver’s Licence (desirable).
• Flexibility to travel and work varied hours as required.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration