Carer Support Planner

MA MISSION AUSTRALIA; Nowra; Sur place; AUD 74 000 - 90 000; Plein temps

Avantages offerts par ce poste

Not-for-profit salary packaging

Free external confidential counselling

Volunteering opportunities

Option to purchase additional annual/s

Extra leave including MissionAustralia

Résumé du poste

Mission Australia is seeking a Carer Support Planner to join the Carer Gateway program across South Eastern NSW. The role is on-site in Nowra and focuses on helping carers access practical assistance, assessments and tailored action plans with connections to respite and other services.

You will build relationships with carers, coordinate referrals, document cases and support carers to sustain their wellbeing while managing a busy caseload in a compassionate, client-centered environment.

Qualifications

• Excellent communication skills with the ability to engage effectively with people from diverse backgrounds and adjust your approach to different audiences.
• Demonstrated understanding of the community care sector and the challenges experienced by unpaid carers.
• Ability to undertake complex telephone assessments, analyse information and coordinate suitable referrals and support pathways.

Responsabilités

• Conduct telephone and online assessments to identify carer needs, strengths and support goals.
• Develop and review Carer Action Plans that connect carers with appropriate services and supports.
• Coordinate referrals to respite, domestic assistance, counselling, coaching and other community services.
• Provide timely assistance to carers experiencing urgent or emergency support situations.
• Build strong relationships with community organisations, service providers and key stakeholders across the region.
• Promote the Carer Gateway program through networking, community engagement activities and regional events.
• Maintain accurate case notes, reporting, assessments and client records while managing a large and active caseload.

Connaissances

Communication skills

Empathy

Time management

Formation

Tertiary qualification in Community Services or related field

Description du poste

• Max Term Full Time Contract until 30 June 2027 – with possibility of extension
• Location: Nowra NSW 2541
• Salary: $81,903 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Every day, carers provide essential support for family members, friends and loved ones, often while balancing their own wellbeing and responsibilities. As a Carer Support Planner, you will play a vital role in helping carers navigate challenges, build resilience and access the support they need to continue in their caring role. Working within the Carer Gateway program across South Eastern NSW, you will be the first point of contact for carers seeking guidance, practical assistance and future planning support. This is an on-site position where you will work closely with carers to understand their unique circumstances, complete assessments, develop tailored Carer Action Plans and connect them with services such as respite, counselling, coaching and domestic assistance. Through a blend of relationship building, service coordination and proactive problem solving, you will help carers access both immediate support and longer-term solutions that strengthen their wellbeing and sustain their caring responsibilities. This is a rewarding opportunity for a compassionate and organised community services professional who enjoys building connections, managing competing priorities and making a meaningful difference in people’s lives through person centred support.

Your Key Responsibilities

• Conduct telephone and online assessments to identify carer needs, strengths and support goals.
• Develop and review Carer Action Plans that connect carers with appropriate services and supports.
• Coordinate referrals to respite, domestic assistance, counselling, coaching and other community services.
• Provide timely assistance to carers experiencing urgent or emergency support situations.
• Build strong relationships with community organisations, service providers and key stakeholders across the region.
• Promote the Carer Gateway program through networking, community engagement activities and regional events.
• Maintain accurate case notes, reporting, assessments and client records while managing a large and active caseload.

Requirements for Success

• Tertiary qualification in Community Services, Social Work, Human Services, Health, Welfare, Education or a related field, or equivalent experience.
• Experience within community services, disability, aged care, mental health or a similar human services environment.
• Strong administrative skills with the ability to manage detailed documentation, reporting requirements and multiple priorities.
• Excellent communication skills with the ability to engage effectively with people from diverse backgrounds and adjust your approach to different audiences.
• Demonstrated understanding of the community care sector and the challenges experienced by unpaid carers.
• Ability to undertake complex telephone assessments, analyse information and coordinate suitable referrals and support pathways.
• Calm, proactive and resilient approach with strong time management skills and the ability to support distressed clients while meeting strict response timeframes.
• First Aid certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.