Carer Support Liaison Officer

MA MISSION AUSTRALIA; Nowra; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Rewarding work

Salary packaging benefit (not-for-profi

Counselling & chaplaincy support

Volunteering opportunities

Additional annual leave

Extra leave days

Job summary

Mission Australia is seeking a proactive Carer Support Liaison Officer to join our Carer Gateway team in Nowra. You will coordinate planned and emergency supports, manage provider relationships, and ensure compliance across documentation and brokerage processes.

You’ll work with Carer Support Planners and external service providers to connect carers with in-home or facility-based supports, while maintaining accurate records and client information.

Qualifications

• Qualifications and training in the Community Services/Health/Welfare/Social Services and/or Education fields or a minimum of three years’ relevant industry experience.
• Advanced computer skills across Microsoft Office and client management systems.
• Excellent attention to detail and the ability to manage compliance processes and documentation accurately.

Responsibilities

• Coordinate and liaise with Carer Support Planners and Service providers to arrange supports for care in-home or facility-based supports for carer in a timely manner.
• Coordinate care for carers, including planned respite, emergency respite, personal care, domestic assistance & lawn maintenance.
• Provide relevant referral information to service providers working with carers, within the consent and privacy guidelines.
• Network with external stakeholders and service providers to maintain a positive relationship.
• Source appropriate brokered supports for carers as requested by the carer support planners/program manager.
• Maintain accurate provider records, agreements and compliance documentation.
• Monitor and verify provider requirements, including current insurances, registrations, licences and other mandatory documentation.
• Ensure all brokered providers meet Mission Australia and Carer Gateway compliance requirements before services commence.
• Maintain accurate client records, case notes and database information.
• Engage with the community care sector and the public to raise the profile of the program and carers at regional events and activities.
• Complete all necessary administrative tasks associated with care coordination and program activities including accurate database entry.

Skills

Organised

Attention to detail

Administrative rigor

Communication

MS Office

Client management systems

Driver Licence NSW

Education

Community Services/Health/Social Services/Education qualifications

Tools

Microsoft Office

Client management systems

Job description

Contract | until June 2027 extension possible |38 hours per week $81,903 to $86,066 per annum + Super + Salary Packaging Salary dependent on skills and experience Location – Nowra NSW 2541

Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity Are you highly organised, detail-oriented and passionate about supporting carers? Mission Australia is seeking a proactive Carer Support Liaison Officer to join our Carer Gateway team. This role is ideal for someone who enjoys coordinating services, building strong provider relationships, and ensuring that critical compliance requirements are met accurately and on time. You'll play a key role in connecting carers with the supports they need while maintaining strict oversight of service provider compliance, documentation and brokerage processes. A strong eye for detail and commitment to quality administration are essential to success in this role. The Integrated Carer Support Service helps carers access practical supports and services that reduce stress, promote wellbeing and strengthen their ability to continue in their caring role. As the Carer Support Liaison Officer, you will coordinate planned and emergency supports, work closely with Carer Support Planners and external providers, and help ensure services are delivered safely, efficiently and in line with program requirements. A significant focus of this position involves maintaining an accurate provider register and ensuring all brokered service providers hold current agreements, mandatory checks, licences, registrations and insurance documentation before services are engaged.

Key responsibilities will include:

• Coordinate and liaise with Carer Support Planners and Service providers to arrange supports for care in-home or facility-based supports for carer in a timely manner
• Coordinate care for carers, including but not limited to, planned respite, emergency respite, personal care, domestic assistance & lawn maintenance.
• Provide relevant referral information to service providers working with carers, within the consent and privacy guidelines
• Network with external stakeholders and service providers to maintain a positive relationship
• Source appropriate brokered supports for carers as requested by the carer support planners/program manager.
• Maintain accurate provider records, agreements and compliance documentation.
• Monitor and verify provider requirements, including current insurances, registrations, licences and other mandatory documentation
• Ensure all brokered providers meet Mission Australia and Carer Gateway compliance requirements before services commence
• Maintain accurate client records, case notes and database information.
• Engage with the community care sector and the public to raise the profile of the program and carers at regional events and activities
• Complete all necessary administrative tasks associated with care coordination and program activities including accurate database entry.

Requirements for Success

You are a highly organised professional who enjoys balancing customer service with strong administrative and compliance responsibilities. You are confident managing documentation, checking details and ensuring processes are followed accurately.

• Qualifications and training in the Community Services/Health/Welfare/ Social Services and/or Education fields or a minimum of three years’ relevant industry experience.
• Demonstrated knowledge and understanding of the community care sector, including the complex challenges faced by carers of people with a disability, chronic illness, mental health condition and the aged
• Experience coordinating services, managing providers or working within community care, aged care, disability or health sectors.
• Excellent attention to detail and the ability to manage compliance processes and documentation accurately.
• Experience maintaining databases, registers or records with a high degree of accuracy.
• Strong organisational skills and the ability to prioritise competing tasks.
• Advanced computer skills across Microsoft Office and client management systems.
• Excellent communication and stakeholder engagement skills.
• Current NSW Driver Licence.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.