Carer Support Liaison: Care Coordination & Compliance

MA MISSION AUSTRALIA; Nowra; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Rewarding work

Salary packaging benefit (not-for-profi

Counselling & chaplaincy support

Volunteering opportunities

Additional annual leave

Extra leave days

Job summary

Mission Australia is seeking a proactive Carer Support Liaison Officer to join our Carer Gateway team in Nowra. You will coordinate planned and emergency supports, manage provider relationships, and ensure compliance across documentation and brokerage processes.

You’ll work with Carer Support Planners and external service providers to connect carers with in-home or facility-based supports, while maintaining accurate records and client information.

Qualifications

• Qualifications and training in the Community Services/Health/Welfare/Social Services and/or Education fields or a minimum of three years’ relevant industry experience.
• Advanced computer skills across Microsoft Office and client management systems.
• Excellent attention to detail and the ability to manage compliance processes and documentation accurately.

Responsibilities

• Coordinate and liaise with Carer Support Planners and Service providers to arrange supports for care in-home or facility-based supports for carer in a timely manner.
• Coordinate care for carers, including planned respite, emergency respite, personal care, domestic assistance & lawn maintenance.
• Provide relevant referral information to service providers working with carers, within the consent and privacy guidelines.
• Network with external stakeholders and service providers to maintain a positive relationship.
• Source appropriate brokered supports for carers as requested by the carer support planners/program manager.
• Maintain accurate provider records, agreements and compliance documentation.
• Monitor and verify provider requirements, including current insurances, registrations, licences and other mandatory documentation.
• Ensure all brokered providers meet Mission Australia and Carer Gateway compliance requirements before services commence.
• Maintain accurate client records, case notes and database information.
• Engage with the community care sector and the public to raise the profile of the program and carers at regional events and activities.
• Complete all necessary administrative tasks associated with care coordination and program activities including accurate database entry.

Skills

Organised

Attention to detail

Administrative rigor

Communication

MS Office

Client management systems

Driver Licence NSW

Education

Community Services/Health/Social Services/Education qualifications

Tools

Microsoft Office

Client management systems

Job description

Mission Australia is seeking a proactive Carer Support Liaison Officer to join our Carer Gateway team in Nowra. You will coordinate planned and emergency supports, manage provider relationships, and ensure compliance across documentation and brokerage processes.

You’ll work with Carer Support Planners and external service providers to connect carers with in-home or facility-based supports, while maintaining accurate records and client information.